Specialist - German - Ocean Disputes

Job Description And DetailsIndividual is hired to resolve Customer disputes on invoiced billed to Customer. He is alsoexpected to understand the Root cause and help fix the same in the upstream processAnalysis disputes received (Basis Target allocated) – Understand what Customer disputing is forLook up all upstream process to fetch data and understand the history of the said shipmentAnalysis the case and decide on accepting/clarifying or rejecting the caseReach out to relevant coordinators for more information if requiredProcess the amendment in core systems for accept processingCommunicate to customerRecord complete root cause on reason or disputeMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting newstandards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.You will be responsible for:Having regular communication with Customers to understand their requirements for a quick dispute resolutionMust have skills:Problem Solving SkillsOwn the issue,Detailed and result orientedLow tolerance to delays.Problem solving, analytical and data skillsData backed decision makingDrive Customer outcomes through positive customer experienceCommunicationProfessional standard in grammar and though articulation. (Including Language capabilities)CommunicationProfessional standard in grammar and though articulation. (Including Language capabilities)Good Comprehension & Written CommunicationGood Communication SkillsAbility to use positive languageProcess UnderstandingAbility to understand end to end processes.Ability to conduct sales and service togetherAdherence to process and SOPsAttention to details, complete & error free documentationAdapt to change in process (SOP) / SystemsAbility to understand end to end processesStakeholder Mgmt.Language capabilities to cater to specific countriesExperience in direct Stakeholder interactions (Global) preferablyDispute Management:Manage disputes in 24 hrsFTHR should be > 70%No – repeat disputeQualification:Minimum3 yearsinCustomer Serviceor related client-facing roles.Must be a minimumGraduate(Bachelor's degree)Other Skills:Language preference -GermanandEnglishfluency is mandatoryAbility to switch between languages seamlessly during customer interactions.Must be comfortable working in European shiftGood Communication Skills & Ability to use positive languageGood Comprehension & Written CommunicationCustomer Focus & Owning the customerUnderstand Customer requirement and focused on customer outcomeAttitude to go across defined job boundaries for customer resolutionWinning for customer – high achievement orientationDriven to ensure closureSuperior Stakeholder ManagementMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing