Resolution Analyst

5 days ago

Thāne, India Rezolution Full time

Position & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision. Key Responsibilities - Manage high-value/complex overdue accounts through professional telephonic communication. - Negotiate structured repayment solutions aligned with client policies. - Achieve recovery and resolution targets with accuracy and compliance. - Handle escalations requiring deeper negotiation and conflict resolution. - Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks. - Document commitments, call outcomes, and resolutions in CRM systems. - Act as a role model for junior tele-collection officers through consistent performance. - Share portfolio insights and customer behavioral patterns with team leads. Key Skills and Attributes - Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati) - Strong negotiation, persuasion, and conflict-resolution skills. - Resilience, empathy, and professionalism. - Ability to manage stress and high-pressure recovery conversations. - Proficiency in digital CRM tools and call logging. Eligibility Criteria - Minimum fixed salary of ₹3.6 LPA in current/previous role. - 2–3 years' experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles. - Strong communication skills in both English and Hindi. - Willingness to undergo psychometric assessment. - Age: Preferably 22–30 years. Compensation and Benefits - Fixed Salary: ₹4.2 – ₹4.8 LPA + upto 150% incentive - Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes). - Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals. Work Timings Monday to Saturday – 9:30 AM to 6:30 PM (Roster-based). About the Company Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections. Why Join Us? - Premium Role: Transition into a senior, performance-driven role. - High Earnings Potential: Incentives can double your fixed pay. - Growth Pathway: Progress into team lead and strategy roles within 12–18 months. - Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture. How to Apply Send your resume to hr@sdmcpl.com. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.

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