Salesforce

7 days ago

Chennai, Tamil Nadu, India Virtusa Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Knowledge Experience and Capabilities
1 to 4 years of experience in Salesforce preferably have worked on CRM Sales Service FSL Experience Cloud
Should have at least 1 to 2 years of experience handling SF application especially in a Production environment
Good understanding of Salesforce OOTB functionality and best practices
Expertise in Integration Rest SOAP as well as troubleshooting any such problems between modules
Telecom experience is mandatory
Should have exposure to maintenance and production support engagements with Salesforce
Well versed with DEVOPS ways of working and release automation
Good comms and triaging skills
Mulesoft working experience will be preferred
SFI Vlocity experience will be added advantage
Role Responsibilities
Support users other Production Support Engineers as well as SREs to troubleshoot application issues on production and develop creative solutions to support business needs
Should be able to discuss requirements with business Recommend optimal solutions develop and implement enhancements as well as fix any defects detected during testing
Run incident resolution in line with SLAs agreed in the contract and liaise with partners such as Aria Salesforce and AWS to resolve any platform related issues seamlessly
Be on call for critical operations activities like Major incident resolution and Release deployment
Testing of enhancements and defect fixes developed within the Maintenance team to ensure the Production system is reliable with minimal defect leakage
Work with the SREs and Prod Support Engineers in the team to help debug as well as identify root causes for failures
Implement improvement opportunities against a well tracked backlog to ensure system resilience
Deploy changes to all environments conduct appropriate AIS testing and eventually to Production based on a defined process

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