Credit Officer

Pay: ₹16, ₹25,000.00 per month

Job description:

Job Overview:

The Credit Officer is responsible for evaluating online loan applications, assessing risk, ensuring compliance with regulatory guidelines, and managing collections to minimize bad debts. The role requires strong communication & analytical skills, decision-making abilities, and a customer-focused approach to ensure timely recoveries.

Key Responsibilities: Loan Processing & Credit Assessment:

• Evaluate online loan applications, verify income/employment, and assess creditworthiness using financial statements and CIBIL reports.
• Ensure compliance with company credit policies, RBI/NBFC guidelines, and regulatory norms.
• Approve or reject loan applications based on risk assessment.

Documentation pre–Loan Disbursement:

• Verify KYC, salary slips, bank statements, and other loan agreements before disbursement.
• Assess borrowers' nature and intentions for loan repayment based on online chats/telephonic conversations.
• Educate borrowers on loan terms, repayment schedules, and penalties.
• Coordinate with finance teams for timely loan disbursements.
• Identify fraud, risks and report suspicious applications.

Collections & Recovery:

• Monitor active loans and track overdue accounts.
• Contact borrowers via calls, emails, and messages to ensure timely payments.
• Negotiate repayment plans and settlements to optimize recovery.
• Escalate non-recoverable loans to recovery teams if necessary.

Customer Relationship Management:

• Maintain strong customer relationships to improve repayment rates.
• Address borrower queries and educate them on responsible borrowing.

Qualifications & Skills:

• Education: Bachelor's degree in Finance, Commerce, Accounting, or a related field.
• Experience: Preference for experience in credit assessment & collections (NBFC/ loans).
• Technical Skills: Working knowledge in MS Excel, Credit bureau (CIBIL) reports and Bank transactions analysis.
• Soft Skills: Good analytical, negotiation, and communication skills.
• Key Competencies: Quick decision-making, problem-solving, and adaptability in dynamic financial environments.
• Who can apply: Experienced or fresher Male / Female (preferred) candidates can apply for this vacancy.

Work Conditions:

• Fixed working hours (06 days a week).

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Location:

• Dwarka, Delhi, Delhi (Required)

Work Location: In person

Job Type: Full-time

Pay: ₹16, ₹25,000.00 per month

Ability to commute/relocate:

• Dwarka, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Loan processing: 1 year (Preferred)

Work Location: In person