Trainee Customer Service Advisor

24 hours ago

Building No Sector A Gurugram India BT Group Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Trainee Business Service Support Advisor

Why this job matters

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

What you'll be doing

1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
Participates in the continuous improvement activities to improve the customer service team processes.

The skills you'll need Complaint ManagementInformation ManagementCommunicationRequirements AnalysisContinuous ImprovementIssue ResolutionProblem SolvingBillingTime ManagementCustomer Relationship ManagementEscalation ManagementTechnical SupportDecision MakingGrowth MindsetStakeholder ManagementInclusive Leadership Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Experience LevelEntry Level

  • Trainee Customer Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Customer Service Support Advisor**: - Job Req ID: 47873 - Posting Date: 27 Jun 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...

  • Customer Service Professional

    22 hours ago

    Building No Sector & A, Gurugram, India BT Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Service Professional Why this job matters The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio. What you'll be doing 1. Supports the implementation of specific customer service management plans,...

  • Trainee Business Service Support Advisor

    1 week ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 48118 - Posting Date: 29 Jul 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    7 days ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41336- Posting Date: 21 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Trainee Business Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 43040 - Posting Date: 6 Feb 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 49676 - Posting Date: 19 Sept 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 49891 - Posting Date: 24 Aug 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 36424- Posting Date: 30 Aug 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Trainee Business Service Support Advisor

    5 days ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 48117 - Posting Date: 29 Aug 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    1 day ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41645 - Posting Date: 24 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...