Customer Service Advisor

20 hours ago

Kolkata, India Shree Automotive Pvt. Ltd Full time

Basic **assessment of vehicles **, including collision impact assessment.
- Knowing and implementing the manufacturer’s and dealership’s policies on car service - including **interval recommendations, warranty & insurance, repair and maintenance details, oil changes, spare part details, costs and prices, timelines **, etc.
- **Booking appointments **, taking inventory, conducting inspections, and sending out invoices.
- Coordinating with the manufacturers and other sources for **spare parts **& other requirements.
- Understanding of all **technical documents **related to the car.
- **Making informed recommendations **based on the customer’s needs and wants.
- **Identifying & explaining to the customer what’s required **, what has been done, how long it will take, and explanation of costs for the same.
- Excellent **comprehension and communication skills**, as well as the ability to think on their feet.

**Salary**: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- service advisor: 3 years (preferred)
- Cars inspection: 3 years (preferred)
- Service: 3 years (preferred)

**Language**:

- English (preferred)
- Health insurance

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