Head of Client Relations

2 weeks ago

Mumbai Metropolitan Region, India Another Foods Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Mizon (part of Another Foods) is a next-generation procurement platform designed exclusively for hotels, restaurants, and cafés (HORECA). We streamline the entire sourcing process by offering a single, reliable platform for all food and beverage requirements, from fresh produce and dairy to packaged goods and speciality items. 

By partnering with trusted suppliers and leveraging technology, we bridge the gap between demand and supply with precision and efficiency. Mizon's mission is simple: to be the most dependable, data-driven procurement partner for the HORECA industry, redefining how professional kitchens source their essentials.

About the Role

The
Head of Client Relations

will be the face of Mizon for our clients across the hospitality industry. This individual will be responsible for building strong, lasting partnerships with hotels, restaurants, and cafés, ensuring client satisfaction, and driving client growth and retention. The role goes beyond account management; it requires strategic thinking, problem-solving, and the ability to foster trust, making Mizon the preferred partner for all procurement needs.

Key Responsibilities

  • Client Relationship Management
  • Build and maintain positive, long-term relationships with clients across the hospitality sector.
  • Act as the primary point of contact, ensuring clients feel valued, understood, and supported.
  • Proactively engage with clients to anticipate needs and resolve concerns swiftly.
  • Client Documentation & Onboarding
  • Oversee client onboarding, ensuring all documentation, agreements, and KYC requirements are properly managed.
  • Maintain accurate and updated client records.
  • Growth & Retention
  • Identify opportunities to upsell and cross-sell Mizon's solutions.
  • Lead conversations with potential clients to close new partnerships.
  • Keep existing clients engaged with new features, benefits, and product improvements.
  • Banking & Finance Liaison
  • Work with banking partners on invoice discounting and related client financial processes.
  • Ensure smooth communication between Mizon, clients, and financial institutions.
  • Client Insights & Feedback
  • Regularly engage with clients to understand their challenges and gather insights.
  • Share feedback with internal teams to improve Mizon's product and service offering.
  • Advocacy & Engagement
  • Represent Mizon at industry events, conferences, and client meetings.
  • Position Mizon as a trusted partner and thought leader in hospitality procurement.

What we are looking for

Skills & Competencies:

  • Strong interpersonal and communication skills; approachable, persuasive, and empathetic.
  • Ability to negotiate, close deals, and manage senior-level stakeholders.
  • Problem-solving mindset with an ability to remain calm under pressure.
  • Solid understanding of client documentation, compliance, and financial processes.
  • Proficiency with CRM tools and MS Office/Google Workspace.
  • Highly organised, reliable, and solution-driven.

Behavioural Traits:

  • Builds trust easily and fosters friendly yet professional client relationships.
  • Client-centric mindset; always putting the customer's needs first.

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