Specialist - Colleague & Labor Relations Employee Relations

At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Colleague & Labor Relations (CLR) team partners with business leaders to resolve workplace issues, elevate colleague experience, and uphold a strong risk and compliance culture. This role contributes to creating a fair and consistent colleague experience that supports business performance while delivering the high- quality colleague and labor relations solutions.

How You Will Make an Impact

This role is pivotal in providing expert Colleague Relations support and guidance to leaders and colleagues. Success will be measured not only by issue resolution but also by enabling a stronger leadership culture and proactive risk management.

Key responsibilities include:

Workplace investigations & Case Management

Serve as a trusted advisor on complex CLR matters including grievances, disciplinary actions, exits/terminations. Conduct fair and timely workplace investigations ensuring compliance with laws and American Express standards while balancing colleague advocacy with business needs.

Risk Management & Capability Building

Proactively identify, assess, and mitigate colleague-related risks that could impact the business or colleague experience. Partner with compliance and legal teams to manage regulatory risks, labor law changes, and workplace conduct issues. Contribute to building a strong "risk-aware" culture by supporting/leading initiatives that enhance colleague trust and manager capability, including manager coaching, CLR training programs, and proactive interventions that reduce risks to the Company.

Policy Development & Compliance

Develop, implement, and maintain CEG policies aligned with local labor laws and internal frameworks. Provide guidance on policies and ensure consistent application across the business.

Stakeholder Engagement & Change Management

Collaborate with Colleague Service Partners, Legal, and senior leaders on CLR matters, including restructuring initiatives Ensure effective communication and smooth execution of organizational changes.

Global Collaboration and Innovate for impact

Work with regional/global CLR teams to harmonize CLR practices, adopt best practices, and influence global/local policy evolution. Leverage technology, data insights, and global CLR practices to proactively address trends and enhance CLR frameworks.

Minimum Qualifications

• Post-graduation - MBA HR

Preferred Qualifications

• 3-5 years preferably in Colleague Relations, Grievance Handling, Compliances, Organizational restructuring
• LLB/ LLM (Employment Law)

Location: Bangalore, however must be open to relocate to Chennai in near future

Key skills & Competencies

• Strong expertise in employee/colleague relations, case management, investigations, report writing, exits management
• In-depth knowledge of Indian labor laws, compliance frameworks, and risk management practices.
• Advanced data analytics skills to interpret CLR trends, and case insights;
• Exceptional communication, stakeholder management, and influencing skills to guide leaders on sensitive CLR matters.
• Proven ability to balance colleague advocacy with business priorities while driving fair and consistent outcomes
• Ability to navigate ambiguity, multitasking, simplify complexity, and drive outcomes in high-pressure, confidential, and evolving situations
• Must have experience on executive presentations & storytelling, project management, policy implementation, and strategic communication

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.