Director - Employee Relations

4 days ago

Bengaluru, Karnataka, India Zepto Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Our Story:

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Role: Director - Employee Relations/ Industrial Relations

Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics/ Liasoning with Govt officials , Labour Laws

Location:
Bengaluru

Reporting to:
SD Ops Strategy

Core Areas:
Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Knowledge of labour law and compliance.

Qualification:
MBA-HR or any HR-related specialization.

Experience:
8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred. Specific experience with ER/IR is a prerequisite.

Responsibilities, aka, what we'd like you to deliver:

  • Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies
  • Conflict resolution: Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner.
  • Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes.
  • Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management.
  • Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations.
  • Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure.
  • Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics.
  • Employee engagement: Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce.
  • Prevent any type of unionisation in the organisation and has ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity.

What We're Looking For

  • People with endless curiosity and hunger to learn
  • Owners who will think of Zepto as their own venture
  • Operators obsessed with customer experience
  • Good knowledge of labour regulations
  • Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.

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