Executive
4 days ago
Job Title: Voice Process Executive
Company: ICCS (for Netmeds)
Location: Sector 65
Job Description:
We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone, providing excellent customer service, and resolving customer queries in a timely and professional manner.
Key Responsibilities:
- Handle inbound and outbound customer calls
- Provide customer support and resolve customer queries
- Offer product information and solutions to customers
- Meet sales targets and Key Performance Indicators (KPIs)
- Maintain high-quality customer interactions
- Collaborate with internal teams to resolve customer issues
Eligibility Criteria:
- Any degree (experience in the field of BPO)
- Proficiency in English and Hindi
- Experience: 6months - 1 year (freshers can apply, but candidates with experience will have an added advantage)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet targetsRole & responsibilities
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