Retail Sales Executive

1 week ago

T Nagar Chennai, India Patterns Furnishing Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Greet and assist walk-in customers in a friendly and professional manner.
  • Handle customer inquiries through various channels (in-store, phone, email, online).
  • Understand customer requirements and recommend appropriate furnishings and decor solutions.
  • Coordinate with sales and design teams to ensure customer satisfaction throughout the purchase journey.
  • Maintain a customer database and follow up on leads and past clients for repeat business.
  • Resolve product or service issues by clarifying the customers complaint, determining the cause, and offering a timely solution.
  • Provide after-sales support, including delivery tracking, feedback collection, and returns management.
  • Contribute to visual merchandising and store presentation to enhance customer experience.
  • Assist in organizing customer events, promotions, and loyalty programs.

Key Skills & Competencies:

  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship-building skills
  • Patience and ability to handle difficult situations calmly
  • Problem-solving and conflict resolution abilities
  • Knowledge of home furnishing trends, products, and design concepts
  • Proficiency in CRM systems and basic computer applications
  • Team player with a proactive attitude

Qualifications:

  • Bachelor's degree in Business, Marketing, Interior Design, or related field preferred
  • Prior experience in customer service or the home furnishings industry is an advantage
  • Fluency in Tamil and English

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