Store Director
5 days ago
Store Director – Premium Gourmet Retail | Mumbai
About the Role:
We're looking for a Store Director who combines operational excellence with a passion for food and storytelling. You'll lead our premium gourmet retail store — driving sales, elevating the guest experience, and building a strong, motivated team.
This is not just another retail job — it's about creating a destination for food lovers and shaping an inspiring customer journey every day.
Key Responsibilities
Operational & Financial Excellence
Own and deliver store revenue, profitability, and customer satisfaction KPIs.
Lead digital operations including website, WhatsApp orders, and memberships.
Analyse P&L, stock turns, and wastage; take corrective action to maximize profitability.
Maintain optimal stock levels and efficient stock-to-cash cycles.
Customer Experience & Brand Storytelling
Build deep product knowledge and bring stories of our makers to life for customers.
Create immersive tasting, trial, and display experiences.
Drive in-store events, collaborations, and masterclasses to grow footfall.
Foster long-term customer relationships with a personalized service approach.
Team Leadership
Lead, coach, and mentor a passionate in-store team.
Drive productivity, minimize attrition, and chart growth paths for high-potential talent.
Instill a strong customer-first culture through training and example.
Compliance & Partnerships
Coordinate with property management and regulatory bodies for smooth operations.
Ensure hygiene, safety, and legal compliance standards are consistently met.
What You'll Bring
Experience: 6–8 years in F&B or luxury retail operations.
Preferably from a 5-star hotel, fine dining setup, or large format premium food store sq. ft.)
Proven P&L ownership and operational leadership experience.
Education: Degree in Hospitality Management or Retail Operations preferred.
Skills:
Strong financial acumen and analytical mindset
Excellent interpersonal and team management skills
Detail-oriented and process-driven
Tech-savvy with an understanding of digital commerce
Location: Mumbai
Experience Level: 6–8 Years
Type: Full-Time | On-site
If you're a storyteller at heart who thrives on creating world-class retail experiences — we'd love to meet you.
Apply or DM us to learn more
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