Customer Support Representative

2 weeks ago


Bengaluru, Karnataka, India Oliveboard Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Oliveboard is the leading exam preparation platform for Banking and Government Exams, serving over 25 million users across 2500+ cities and towns in India. Our structured live class programs by India's top faculty, along with tests and online study materials, provide an engaging and effective learning experience. Oliveboard's proprietary AI engine continually works to identify and address weak areas, enhancing student outcomes and ensuring real-time test preparation.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Bengaluru. The Customer Support Executive will handle day-to-day tasks such as addressing customer queries, ensuring customer satisfaction, and providing online and technical support. This role involves direct interaction with customers to resolve issues and enhance their experience with Oliveboard's offerings.

Qualifications

  • Customer Support and Customer Service skills
  • Experience in ensuring Customer Satisfaction and providing Online Support
  • Technical Support skills
  • Strong communication and problem-solving abilities
  • Ability to work independently and as part of a team
  • Experience in the education or exam preparation industry is a plus
  • Bachelor's degree in a relevant field is preferred


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