Customer Support Executive

1 week ago

Chennai, Tamil Nadu, India Nibav Lifts Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Designation : CRM - Telugu/ Kannada

Location: Chennai

Years of exp: 1-4 years

Roles & Responsibilities :

  • Building and maintaining relationships with clients and key personnel
  • Contact clients via calls, emails, or meetings to ensure they are satisfied with

purchased products/services

  • Escalating and resolving areas of concern as raised by clients
  • Conducting business reviews to ensure clients are satisfied with their products and

services

  • Alerting the sales team regarding opportunities for further sales within key clients
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Understanding key customer individual needs and addressing those
  • Follow-up with clients for an annual maintenance contract
  • Payment collections as per schedule
  • Weekly/monthly/quarterly report generation based on the KPIs

Requirements:

  • Fresher to 4 years of experience
  • Excellent communication skills in English and Hindi
  • Internship experience in relevant domain is added advantage
  • Good relationship management and networking skills
  • Pleasing personality with the ability to understand client needs and also execute the

same

  • Who enjoys working in a highly charged environment
  • Well versed in MS Office- Excel/Word/PowerPoint
  • Excellent interpersonal and communication skills
  • A team player with leadership skills
  • Maintain a positive attitude focused on customer satisfaction

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