IT Support Engineer

1 day ago

Gurgaon, Haryana, India OnGrid Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About The Role
We are seeking an experienced IT Support Specialist to join our team. The role involves providing technical assistance, maintaining IT systems, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations. The ideal candidate should have strong problem-solving skills, excellent communication, and the ability to work independently as well as collaboratively with cross-functional teams.

Objectives Of This Role

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Handle business-critical IT tasks and system improvements
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace

Responsibilities

  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Train employees in using software and hardware, and provide technical support when needed

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