
Ecommerce Manager
2 days ago
About the Role
Own day-to-day ecommerce performance on Shopify and coordinate our performance
marketing partners. You'll drive conversion, AOV, and smooth operations through a clear
weekly rhythm across site, CX, and ops.
Responsibilities
● Maintain and publish the ecommerce scorecard: traffic → CVR → AOV → GMV; identify
weekly actions.
● Coordinate with agencies (Meta/Google/CRM/Creative) on briefs, budgets, experiments,
and performance reporting.
● Manage trade calendar: product launches, homepage & collection refreshes, pricing &
promotional hygiene.
● Work with Ops & CX teams to reduce RTOs, improve checkout experience, and ensure
smooth deliveries.
● Track inventory signals: top SKUs, OOS risks, and merchandising priorities.
● Manage basic Shopify functions—collection setup, promotions, and product updates.
● Drive weekly WBRs with clear actions, ownership, and timelines.
Must-Haves
● 2–4 years working brand-side at a D2C company (not only agencies or marketplaces).
● Hands-on experience with Shopify Admin (products, collections, pricing, and
promotions).
● Strong communication and comfort working with numbers (targets, deltas, timelines).
● Ownership mindset and ability to coordinate with multiple teams effectively.
Success in 90 Days
● Improve CVR by +0.3–0.5 pp on top PDPs and increase AOV by 10% through offers or
bundling.
● Reduce RTO (COD) to ≤12% through improved confirmation and NDR processes.
● Maintain D+1 ship rate ≥95% in coordination with Ops, with consistent, clean reporting.
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