Project Coordinator 1

We are united in our mission to make a positive impact on healthcare. Join Us 

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, "Web-based Digital Health" category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM) We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

ModMed is hiring the role of the Project Coordinator to manage the full implementation projects, activities and tasks of ancillary products, complete tasks according to deadlines created by Modernizing Medicine, advise clients on successful implementation methodologies, and deliver successful schedule resourcing. This role Is also responsible for supporting the Implementation team to successfully onboard new clients.
Your Role:

• Own all aspects of project creation and administration within the assigned medical specialty.
• Advise clients of available resources during the implementation cycle.
• Follow service delivery standards, project plans, and related documentation to ensure a high level of success during the implementation process.
• Provide regular internal communications regarding the resource availability to help the team ensure the client expectations are met by developing detailed work plans, schedules, project timelines, and status reports while advising and solutioning any resource constraints.
• Stay proactively engaged with the client to ensure the product or service is functioning as intended and adding expected value.
• Track and manage success through metrics such as client engagement scores, measures of churn, contract addendums and billable hours.
• Maintain and monitor multiple simultaneous implementation projects in preparation for the kick-off to the Project Manager.
• Use independent thinking on all project deliverables ensuring the clients create an obtainable timeline avoiding escalations and management assistance.
• Provide responsive resource-scheduling support to our project management team who serve as primary points of contact for our core solutions implementations.
• Manage and onboard all relevant add-on service billable product implementations including activation and overseeing any necessary training ensuring client success.
• Ownership of all initial project kick off responsibilities and key stakeholder for the Sales to Client Services hand-off.
  Education Details: Any Bachelor's Degree
  Skills & Requirements:
• Requires 1-3 years of relevant experience
• Project coordination experience preferred.
• Excellent communication skills, verbal and written.
• Ability to produce high KPI metric results and successful service delivery functions.
• Capability to efficiently complete tasks in a fast-paced environment.
• Exceptional organizational skills and detailed oriented.
• Strong computer skills, including Google Docs and Microsoft Suite (Excel, Word, and PowerPoint).
• Experience with CRM, Salesforce, Cloud Coach, Smartsheet, or similar products
• Maintain the characteristics of quality customer service.
• Full understanding of desktop hardware, software applications, operating systems, and network connectivity.

ModMed Benefits Highlight:  At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ). Please check senders' email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.