Training Specialist

About the company

At StudyIn, we believe that the right guidance has the power to change lives. As the world's most trusted higher education specialist, we've helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.

Main Duties

Reporting to the Head of Talent Development, the Trainer will play a key role in enhancing learning experience, skills and performance of internal teams across the organisation. This role will involve development, coordination, facilitation, evaluation, and optimization of learning interventions, while ensuring alignment with organisational goals and global standards. The role requires cross-functional collaboration with internal teams, external partners, and subject matter experts to embed learning into daily workflow and build a culture of continuous improvement at StudyIn.

KEY RESPONSIBILITIES

• Deliver learning programs timely and effectively across locations and formats, aligned with organizational needs and standards
• Adapt training sessions to regional context, incorporating country-specific regulations, and cultural nuances to ensure relevance and effectiveness.
• Train internal teams on consultative selling, effective counselling, objection handling, study destination knowledge, and usage of relevant tools such as CRM.
• Equip staff to understand and communicate offerings from various universities, programs, and destinations.
• Support development of engaging training content including slide decks, manuals, SOPs, knowledge articles, e-learning modules, etc. to address current and future business needs in a multicultural, fast-paced education consulting environment
• Collaborate with subject matter experts to ensure accuracy and relevance of training material.
• Design and/or implement evaluation methods (quizzes, assessments, role-play exercises, etc.) to measure knowledge retention and application of skills.
• Monitor and enhance training effectiveness based on program feedback, performance outcome, and learner assessments, while maintaining accurate training logs, attendance records, and evaluation reports.

About the Candidate

• Proactive and collaborative team player with a passion for learning and development in a service-driven, global context
• Strong and confident facilitator, with comfort in managing in-person and virtual training groups
• Ability to simplify complex information into easy-to-learn formats.
• Highly organized and adaptable, with the ability to thrive in a dynamic and fast-paced environment
• Curious, analytical, proactive and experienced in improving learning effectiveness through data, feedback, and innovation.
• Demonstrates a strong sense of ownership and accountability

Requirements

• Bachelor's degree in Education, Psychology, Business, Human Resources, or a related field
• Experience in the study abroad sector is preferred
• Minimum 2-4 years of experience in Learning & Development, preferably in the education or service sector.
• Strong facilitation and presentation skills with the ability to manage diverse learner groups.
• Demonstrated ability to deliver training programs for customer-facing roles and evaluating training effectiveness.
• Experience of instructional design principals and adult learning methodologies.
• Excellent verbal as well as written communication, presentation, and facilitation skills.
• Proven ability to manage multiple stakeholders.
• Proficient in using LMS platforms (e.g., SuccessFactors, Moodle, Disprz) and digital learning tools (e.g., Articulate, Canva, Captivate).
• Experience in training needs identification & analysis (TNI&A) and program design is desirable
• Certifications in L&D (e.g., Facilitation Skills, Instructional Design,) will be an added advantage.