Java Application/Production Support

7 days ago

Bengaluru, Karnataka, India Talent Worx Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience for Senior: 5 - 8 years

  • Roles : Java Application/Production Support
  • Responsibilities
  • Investigate and drive support resolution with senior external clients. internal stakeholders

and other Marquee engineering teams Serve as point of escalation for support issues from L1

  • Automate manual processes to increase efficiency and reduce risk
  • Participate in on-call rotations and respond to incidents as needed
  • Continuously improve processes and systems to increase reliability and reduce risk
  • Influence and suggest improvements on roadmap for enhancing Marquee client experience
  • Create documentation /runbooks and code snippets to share with clients and internal

engineering teams

  • Providing mentorship and guidance to junior team members to ensure successful resolution

of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of

our platforms. [Senior Role]

Internal - General

Use

  • Troubleshoot and resolve complex technical issues, collaborating with cross-functional

teams as needed. Work closely with the engineering team to drive resolution of client issues.

[Senior Role]

  • Must Have Skills
  • Primary Skill

 Hands on experience in programming languages - Java

 Debugging API calls, writing quality-of-life snippets for clients

 Creating scripts for debug tooling

 Basic knowledge Of UI and API integration

 Basic knowledge Of SQL

 Presentable to clients and a clear, empathetic communicator able to talk to clients and

stakeholders with confidence.

 Willing to execute on support issues while also building out the function and automating

resolution of repeat issues

  • Secondary Skills
  • Experience with working in UNIX environment
  • Hands on experience in scripting languages Shell script or Perl
  • Basic knowledge of RDBMS environments such as Sybase ASE/IQ, Oracle or DB2 etc

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