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Junior Infrastructure Specialist

2 weeks ago

Vizag, Andhra Pradesh, India Inspiredge Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Role: Junior Infrastructure Specialist

Location: Visakhapatnam

Experience: 0 – 2 years

Functions

  • Provides frontline technical support to US-based customers through calls, emails, and chat interactions.
  • Handles inbound support requests, resolving or escalating technical issues in line with company procedures.
  • Understands and follows predefined troubleshooting procedures and standard operating protocols.
  • Maintains accurate and detailed documentation of customer interactions and issues in the ticketing system.
  • Ensures all service level agreements (SLAs) and response times are consistently met or exceeded.
  • Collaborates with internal teams and escalates complex issues as needed.
  • Manages assigned tickets and tasks independently while meeting deadlines.

Required Qualifications

  • Graduate degree in Information Technology, Computer Science, or related discipline.
  • 0 - 2 years of experience in a Technical Support or IT Helpdesk environment.
  • Ability to comprehend and communicate effectively with US-based customers (including understanding the US accent).
  • Basic knowledge of networking concepts.
  • Flexibility to work in rotational shifts, including weekends and holidays.

Soft Skills

  • Ability to follow standard processes and work in a structured environment.
  • Communicates effectively with customers, clearly explaining solutions and managing expectations.
  • Positive attitude and team-oriented mindset.
  • Proactive approach to issue resolution and continuous improvement.
  • Basic knowledge of Suite