Manager - Service & Operational Excellence
3 days ago
- The Role is based at corporate office , New Delhi (5 days working).
- Key Responsibilities:-
1. Operational Efficiency
- Collaborate with unit teams to optimize and track conversion matrices (OP IP, OP Lab/Radiology/Pharmacy).
- Streamline system and processes across all departments of the hospital, including standardizing HIMS Modules.
- Drive standardization and continuous improvement programs across all departments of the hospital.
2. Service Excellence
- Develop and implement strategies to deliver exceptional patient experience in OPD, IPD, and Emergency services.
- Monitor and improve Net Promoter Score (NPS) and other patient feedback metrics.
- Introduce value-added services and design and implement initiatives that enhance the patient journey in the hospital.
3. Monitoring & Reporting
- Establish dashboards for KPIs and real-time performance tracking across units.
- Conduct regular audits, prepare weekly/monthly performance reports, and drive corrective actions.
4. Training & Collaboration
- Coordinate with cluster champions, unit leaders, and training teams for smooth roll-out of SOPs and other initiatives.
- Conduct on-site and virtual training sessions to strengthen service and operational practices.
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