IT Support Engineer

1 week ago

Guindy Chennai Tamil Nadu, India United way of Chennai Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Key Responsibilities

1. Website & Digital Maintenance

  • Maintain, troubleshoot, and update the organization's website, plugins, and associated software.
  • Manage forms, scripts, and ensure SMTP email functionality.
  • Monitor website performance, user engagement, and speed optimization.

2. Microsoft 365 Administration

  • Manage and configure Microsoft 365 admin for organizational accounts.
  • Oversee Outlook, Office 365, SharePoint, Entra, and Exchange.
  • Coordinate with Microsoft Non-Profit liaison for licenses and services.

3. Cloud Server Management

  • Manage and configure Digital Ocean Cloud Server droplets.
  • Perform regular backups and ensure uptime monitoring.
  • Troubleshoot hosting and server issues promptly.

4. Digital Payments & Donation Tracking

  • Configure and maintain donation/payment gateway systems.
  • Implement tracking links for campaigns and generate monthly donation reports.
  • Ensure secure and seamless donor experience online.

5. SEO & Analytics

  • Conduct periodic SEO audits to improve search rankings.
  • Optimize website content, meta tags, and structure for visibility.
  • Provide monthly analytics and lead-generation reports (traffic, sources, conversions).

6. IT Troubleshooting & Support

  • Provide same-day resolution for urgent IT issues (emails, server, software access).
  • Maintain a troubleshooting log of issues and resolutions.
  • Offer support for staff hardware/software problems as needed.

7. Google Business Profile & Local SEO

  • Maintain and update the organization's Google Maps / Business profile.
  • Manage reviews, update information, and improve local SEO visibility.

8. Data Security & Backups

  • Ensure weekly automated data and server backups.
  • Conduct regular security checks to prevent malware and phishing risks.

9. Social Media Management

  • Manage official social media handles (Facebook, Instagram, LinkedIn, X, YouTube).
  • Schedule and publish engaging posts aligned with communication goals.
  • Respond to queries, comments, and maintain positive engagement.
  • Track social media analytics and share monthly reports.

10. Digital Marketing

  • Support digital campaigns, email marketing, and ad promotions.
  • Implement tracking links for online campaigns.
  • Monitor campaign performance and optimize for better reach and engagement.
  • Suggest new tools and strategies for brand visibility and donor engagement.

11. Automation & Integration

  • Automate recurring reports (SEO, analytics, donations, social media).
  • Explore CRM/donor system integration with website and social channels.
  • Suggest upgrades to improve IT and digital efficiency.

Job Types: Full-time, Contractual / Temporary, Freelance

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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