Support Engineer

Job Description: Support Engineer

Location:
Navi Mumbai (Client Side Role)

Qualification Required: Min. Bachelors in Computer Science & IT or Equivalent

Experience: M
in. 1 Year

Day Shift Focus (API & Business Ops)

• Ensure
  Myplan8 APIs
  are operational, responsive, and functioning as expected.
• Monitor data ingestions and calculations, and coordinate with the product team to take corrective actions for any anomalies
• Respond to Client's solution-side queries
• Proactively monitor
  Redis
  and
  MongoDB
  performance.
• Validate successful
  cache refreshes and invalidation
  events.
• Investigate API errors (403, 500, timeouts), log findings, and coordinate fixes with DevOps if needed.
• Coordinate with the Client infra team in case server provisioning is required
• Communicate effectively with both Myplan8 Engineering and Client Operations teams.
• Support
  MongoDB replica set
  integrity, backup verification, and cache health checks.
• Container monitoring: Track service uptime, memory/CPU, auto-restart logs.

Skills Required

DevOps & Infrastructure Monitoring

• Strong experience with Docker: container creation, management, scaling, log inspection, and resource limiting (memory/CPU).
• Familiarity with container orchestration basics for scaling out services (manual or scripted).
• Hands-on with service monitoring and auto-restart policies using Docker (restart=always, healthcheck directives).
• Proficient in Linux system administration (RHEL 9.x preferred): cron jobs, system logs, network tools, permissions, and process management.
• Comfortable using basic shell scripting for automation and log parsing (e.g., Bash, Python).
• Exposure to version control with Git, particularly managing containerized deployments and rollback procedures.
• Understanding of networking and firewall rules for private IP-based service isolation and communication.
• Understanding of
  resource monitoring
  (top, htop, docker stats, etc.) to proactively manage noisy neighbor issues.

Database & Cache Management

• Experience with MongoDB: working with replica sets, collections, indexing, query optimization, and backup/restore procedures.
• Ability to monitor MongoDB performance and respond to connection pool issues, replication lag, and large collection scans.
• Familiar with MongoDB containerized deployment: managing persistent volumes and environment configurations.
• Practical knowledge of Redis: key expiration (TTL), memory usage monitoring, eviction policies, and event-driven invalidation handling.
• Experience in debugging cache inconsistencies, especially where cache sits between APIs and underlying databases.
• Understanding of data flow between ingestion, ETL processing, and API layer, with ability to verify consistency across systems.

API Monitoring & Testing

• Proficient in
  API testing and validation
  using tools like
  Postman
  ,
  curl
  , or command-line scripts.
• Experience writing
  automated API health checks
  for key endpoints
• Strong grasp of
  token-based authentication
  , session handling, and header configurations in secure environments.
• Familiar with
  response validation
  (status codes, schema, latency) and debugging API failures (timeouts, 4xx/5xx errors).
• Capable of
  root cause analysis
  when APIs fail due to backend data or cache issues.
• Understanding of
  audit logging and traceability
  for each API request/response cycle within the Client's compliance scope.

Security & Access Control

• Familiarity with
  secure configuration
  of environment variables, private IP whitelisting, and network isolation.
• Knowledge of
  role-based access
  and operational discipline in controlled enterprise environments
• Understanding of
  private access controls
  such as
  firewall whitelisting
  , IP-based restrictions, and access segmentation across client's internal infrastructure.
• Experience working within
  controlled enterprise environments
  , particularly in
  regulated sectors
  (e.g., banking or government), with strict
  change management
  ,
  access audit trails
  , and
  compliance requirements
  .
• Ability to respond to and escalate alerts or anomalies in line with
  SOPs for high-availability environments
  and
  incident management protocols
  .