IT Support Engineer

4 days ago


Chennai, Tamil Nadu, India Nexode Full time ₹ 18,00,000 - ₹ 36,00,000 per year

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain systems and applications.
  • Escalate complex issues to the appropriate teams and follow up until resolution.
  • Document technical issues and solutions for knowledge sharing.
  • Collaborate with developers and IT staff to resolve recurring problems.
  • Ensure high customer satisfaction through timely support.

Requirements:

  • Strong knowledge of operating systems (Windows/Linux) and networking.
  • Experience with troubleshooting software and hardware issues.
  • Familiarity with ticketing systems and remote support tools.
  • Good communication and problem-solving skills.
  • Ability to work in shifts and under pressure.
  • Degree/diploma in Computer Science, IT, or related field preferred.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Ability to commute/relocate:

  • Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person



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