Lead Solution Engineer

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards.
• Recognized as a "Leader" in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers' Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Job Summary:

We are seeking a dynamic and experienced Solutions Engineering Lead to lead a high-performing team of 7–10 Solutions Engineers. In this role, you will be responsible for mentoring the team, driving customer-centric solution implementations, and ensuring the successful delivery of technical solutions that promote user adoption and maximize customer value. You will play a critical role in shaping the strategy, execution, and growth of our Solutions function.

Key Responsibilities:

• Lead, coach, and develop a team of 5–10 Solutions Engineers, fostering a culture of excellence, accountability, and continuous improvement.
• Manage solution design, deployment, and customer onboarding to ensure timely, scalable, and high-impact implementations.
• Collaborate closely with Product, Engineering, Customer Success, and Sales to deliver solutions aligned with client goals and product capabilities.
• Champion user engagement strategies and drive the development of best practices that improve adoption and overall customer experience.
• Build and maintain strong relationships with customers and internal stakeholders to advocate for customer needs and long-term success.

Qualifications:

• 5+ years of experience in a Solutions Engineering, Implementation, or Technical Consulting role, including experience in a team leadership capacity.
• Understanding of the fundamentals of front-end development
• Hands-on experience with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have.
• Bachelors in Computer Science or a related field is strongly preferred
• Proven success in leading teams within SaaS, enterprise software, or digital adoption platforms.
• Deep understanding of user experience, digital transformation, and customer success methodologies.
• Excellent communication, collaboration, and stakeholder management skills.
• Demonstrated ability to prioritize in a fast-paced, evolving environment while maintaining attention to detail.
• Passion for innovation, problem-solving, and delivering measurable customer impact.

#### Soft Skills:

• Strong problem-solving and critical-thinking skills.
• Excellent communication and collaboration abilities.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.
• At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we're open to considering exceptions on a case-by-case basis to ensure you're supported in managing both work and life seamlessly.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status