Senior Quality Assurance

1 week ago

Bengaluru, Karnataka, India NIRA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Senior Quality Assurance (For Customer support and Collection)

NIRA is building the leading financial brand for Middle India, a market of 200 million people underserved by traditional banks. With customers in 5,000+ cities & with growth engine on, we process 15,000 new loan applications daily, growing 12-15% MoM. NIRA is solving a massive problem with technology-first lending, offering instant credit via our mobile app.

We are seeking a detail-oriented and proactive individual to join our team as a Multi-Tasking Executive. This role requires balancing responsibilities across collection,customer support and loan disbursal operations, ensuring a smooth customer experience and accuracy. The ideal candidate should be organized, communicative, and comfortable working in a fast-paced environment.

Key Responsibilities:-

Key Responsibilities:- Quality Audits: Conduct regular audits of customer interactions (Chats, Emails & Collection Calls) to ensure adherence to company policies, regulatory standards and quality metrics.

  • Performance Evaluation: Assess customer support agent performance, identify areas for improvement and provide constructive feedback.

  • Process Improvement: Develop and implement quality improvement initiatives to enhance customer satisfaction and operational efficiency.

  • Training and Coaching: Create training materials and provide coaching to customer support agents to improve their skills and performance.

  • Data Analysis: Analyze customer interaction data to identify trends, issues and areas for improvement.

  • Identify Root Causes: Conduct thorough analysis to identify the underlying root causes of problems, defects, or incidents.

  • Collaborate with Teams: Work with cross-functional teams to gather information, analyze data, and implement solutions.Required Skills and Qualifications:- Experience: 2-3 years of experience in quality assurance or a related role, preferably in the Fintech industry.

Key Skills:

  • Analytical and Problem-Solving Skills: Ability to analyze data, identify trends and solve complex problems.

  • Communication Skills: Excellent written and verbal communication skills for providing feedback and collaborating with cross-functional teams.

  • Attention to Detail: Keen eye for detail to identify minor issues that could lead to significant problems.

  • Time Management: Ability to handle multiple tasks and manage time efficiently.

  • Knowledge of Fintech industry regulations and standards.- Immediate joiner.

  • Education: Any degree in a relevant field.

What We Offer:

Opportunities for career growth and professional development in the Fintech industry.

Collaborative and dynamic work environment.

  • Senior Quality Assurance Analyst

    2 weeks ago

    Bengaluru, Karnataka, India iSphere Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    iSphere Global is a global IT resourcing organisation with offices and programs of work in Australia, Asia and the Sub-Continent. To this end, we are looking for high end consultants in India for the following role.JOB TITLE:Senior Quality Assurance AnalystJOB TYPE:Permanent (Hybrid)LOCATION:BengaluruEXPERIENCE:5+ yearsSUMMARY:We are looking for a Senior...

  • Senior Quality Assurance

    2 weeks ago

    Bengaluru, Karnataka, India Intellisolvers Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Senior Quality Assurance (QA)Job Summary:We're seeking an experienced Senior QA to join our team in Bangalore. The ideal candidate will have 5-7 years of experience in automation testing with expertise in Karate, Cucumber BDD, and Selenium, along with experience in cloud technologies such as AWS, GCP, or Azure.Key Responsibilities:1. Automation Testing:-...

  • Senior Quality Assurance Quality Control Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Sbee Cables Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewSBEE CABLES (INDIA) LIMITED is a renowned player in the Appliances, Electrical, and Electronics Manufacturing industry. Headquartered in Bangalore, India, the company specializes in manufacturing high-quality LT wires and cables and operates with a professional ethos certified by ISO Established in 1979, SBEE CABLES has been a key contributor...

  • Quality Assurance Manager

    2 weeks ago

    Bengaluru, Karnataka, India Velocity FinCrime Solutions Suite (Velocity FSS) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As the Quality Assurance (QA) Manager, you will play a critical role in ensuring the delivery of high-quality products and services within the organization.You will be responsible for leading and managing the Quality Assurance (QA) team, establishing quality standards, and implementing processes to evaluate, monitor, and improve product quality.Your...

  • Quality Assurance

    2 weeks ago

    Bengaluru, Karnataka, India Teamware Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    JD:Mandatory skills:Manual TestingAutomation testing using selenium with JavaMobile Automation using AppiumAPI Automation using Rest AssuredJD:2+ years of quality assurance engineering experience- Experience in manual testing- Experience in automation testing- Experience in quality assurance engineeringExperience in API & Mobile testing- Experience designing...

  • Senior Quality Assurance Engineer

    2 days ago

    Bengaluru, Karnataka, India Sourcebae Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Opportunity: Senior Quality Engineer - Data Pipelines (PySpark/Databricks)Sourcebaeis looking for a highly technical and hands-onSenior Quality Engineer (SDET)to specialize inData Validation and Pipeline Testing. This is a heavy-weight testing role that requires strong coding fundamentals in the modern data engineering stack. Apply Now:Send your resume...

  • Quality assurance

    2 days ago

    Bengaluru, Karnataka, India Opportune Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The applicant if selected will take care of quality assurance of the sterile manufacturing company

  • Quality Assurance

    3 days ago

    Bengaluru, Karnataka, India Opportune Solutions Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Quality assurance, Change management, Change control, APQR's, Media fill, Microbiology Compliance and Documents handling in software

  • Quality Assurance

    2 weeks ago

    Bengaluru, Karnataka, India Aarna HR Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company Description Greeting Aarna HR Solutions is a Human Resource Recruitment Company providing services to Various IT, ITES and Non- IT companies across India. Aarna Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a strong sense of pride in their performance, team spirit, and a desire to...

  • Head of Quality Assurance

    7 days ago

    Bengaluru, Karnataka, India InstaVision Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionInstaVision is a Video AI platform company providing smart safety and security solutions for residential customers worldwide. Our platform harnesses the power of artificial intelligence to enhance IP camera functionality, including intelligent breathing, fire, person, vehicle, animal, package, gesture, and face detection all done on the...