Telecaller (Positions – 5)

1 week ago


Vishwakarma Industrial Area Jaipur Rajasthan, India Jaipur Global Services Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Telecaller

Responsibilities:

  • Customer Engagement:

Initiate outbound calls or visits to recent customers with the goal of collecting online reviews.

Build rapport with customers and create a positive impression of the review process.

  • Review Guidance:

Educate customers on how to leave reviews on various online platforms.

Provide clear instructions and address any questions or concerns.

  • Feedback Collection:

Gather feedback, opinions, and suggestions from customers during conversations.

Ensure customers feel valued and heard throughout the call or meeting.

  • Data Management:

Record customer interactions, review commitments, and feedback received.

Maintain accurate and organized records of calls and visits for reporting and follow-up.

  • Review Tracking:

Monitor and track online reviews left by customers across different platforms.

Compile review data to analyze trends and sentiments.

Qualifications:

  • Basic English and knowledge of Computer (MS Excel Word etc)
  • Graduated will be preferred
  • Previous customer service or telemarketing experience. Similar experience is a plus.
  • Excellent verbal communication skills with a persuasive approach.
  • Familiarity with online review platforms.
  • Attentive listener and empathetic communicator.
  • Organized approach to data management.


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