Telecaller

4 days ago

Jaipur Rajasthan, India Fabriclore Retail Pvt. Ltd Full time

**Company**: Fabriclore Retail Pvt. Ltd.
**Location**: Jaipur
**Experience**: 1-4 Years
**Role Type**: Full-time, On-site

**About Fabriclore**
Fabriclore is a leading fabric sourcing platform that helps fashion businesses and designers access a wide variety of fabrics with ease. We are on a mission to organize the fragmented fabric supply chain and make sourcing simpler, faster, and more transparent for global fashion businesses.

**Role Overview**
We are seeking a **Telecaller** who will be the first point of contact for potential customers, partners, and leads. The role involves engaging with customers over calls, building rapport, explaining products and services, resolving queries, and driving conversions.

**Key Responsibilities**
- Make outbound calls to prospective clients and follow up on inquiries.
- Explain products and services offered by Fabriclore in a clear and persuasive manner.
- Handle inbound customer calls, resolve queries, and provide support.
- Maintain and update the CRM/database with call records and feedback.
- Achieve daily/weekly/monthly calling and conversion targets.
- Collaborate with sales and marketing teams to generate leads and support campaigns.
- Ensure excellent customer experience by maintaining a professional and courteous tone.

**Required Skills & Qualifications**
- 1-4 years of telecalling / telesales / customer service experience.
- Proficiency in **Hindi & English** (spoken and written).
- Strong communication, listening, and persuasion skills.
- Ability to handle objections and build positive customer relationships.
- Basic computer knowledge and familiarity with CRM tools preferred.

**What We Offer**
- Opportunity to work with a fast-growing and innovative têxtile brand.
- Positive and collaborative work culture.
- Fixed salary + performance-based incentives.
- Growth opportunities within the organization.

Pay: Up to ₹25,000.00 per month

Work Location: In person

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