QA Manager

Global University Systems (GUS)Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

The QA Manager leads the Quality Assurance function across multiple IT projects, ensuring the delivery of high-quality software products through robust testing strategies, quality processes, and team leadership. This strategic role involves managing a team of QA professionals, developing test strategies, coordinating with stakeholders, ensuring compliance with industry standards, and proactively driving process improvements.

The purpose of the QA Manager is to ensure consistent and efficient delivery of software testing activities across multiple products and systems. This includes strategic planning of QA efforts, preparation and execution of comprehensive test plans, team management, and ensuring quality metrics are defined and met. The QA Manager also drives continuous improvement of QA processes, mentors QA team members, and ensures alignment with business objectives and user expectations.

Key Responsibilities:

• QA Strategy & Planning: Define and execute a QA strategy aligned with business goals. Prepare scalable, reusable, and robust test plans and frameworks for cross-project testing.
• Team Management: Manage and mentor a team of QA engineers. Set goals, conduct performance evaluations, and foster team development and productivity.
• Test Planning and Execution: Develop and manage detailed test plans, test cases, test scripts, and execution timelines. Ensure >90% test coverage for all major releases.
• Defect Management: Oversee defect lifecycle including triage, prioritization, root cause analysis, and resolution tracking. Reduce defect leakage into production.
• Collaboration and Stakeholder Management: Work closely with development, product, UX/UI, and release teams. Participate in planning meetings and code reviews to influence quality standards.
• Process Improvement: Identify inefficiencies in QA processes. Define, document, and implement process improvements and QA best practices
• Metrics and Reporting: Define QA KPIs. Track and report metrics like test coverage, defect density, test execution progress, and team productivity.
• Tooling & Automation Oversight: Guide adoption and optimization of automation tools and frameworks (e.g., Selenium, TestNG, JUnit). Promote automation coverage across projects.
• Risk Management & Compliance: Identify risks proactively. Ensure QA activities comply with organizational, security, and industry standards.
• Knowledge Management: Maintain QA documentation repository and ensure knowledge transfer across team members. Organize QA reviews and training initiatives

• Bachelor's degree in computer science, Engineering, Information Technology, or a related field
• Total experience of 12-14 years with 7+ years in Software QA including 3+ years in a leadership/managerial role
• Experience managing QA in complex, cross-functional software projects
• Strong experience in both manual and automation testing
• Domain knowledge of Higher Education sector preferred
• Team Management & Leadership
• Test Planning & Strategy
• Agile & Waterfall Methodologies
• Automation Testing (Selenium, JUnit, TestNG)
• Requirement Analysis
• Defect Management Tools (JIRA, Bugzilla)
• Strong Verbal and Written Communication

Please note this position is only available on our Consultancy agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

We will screen all applicant CVs and select the candidates whose qualifications and experience meet our requirements. Please note due to the high volume of applications we will only contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.