Analyst - Hybrid Connectivity Services

1 week ago

Mumbai, Maharashtra, India Tata Communications Full time

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description


Operational role that works under direct supervision, responsible for driving product lifecycle management for IP Transit Services


PRODUCT STRATEGY

Accountable For Meeting The Product's Targets
Achieve gross and net revenue targets

Own the annual operating plan (AOP) for the designated regions / services.

Own the financial outlook forecast for the designated regions and segments

Accountable to achieve the product revenue and P&L objectives

Track market/industry trends and formulate new market strategies to achieve the overall business objectives

Create the 1-3 year product strategy & roadmap for internet services.

Sales enablement with product positioning documentation including presentations, SLA & pricing.

Co-create market entry strategies and go-to-market plans for new markets, countries and partners along with key stakeholders

Drive business cases for network expansion and other projects for designated regions and segments

PRODUCT DEVELOPMENT

Network Expansion And Management Of The IP PoP Network
Collaborate with the stakeholders to understand the bandwidth / traffic forecast

Work with Engineering teams to create the network build / augmentation / expansion plan basis bandwidth / traffic forecasts

Create business case for the same and track implementation

Requirements
Lead discussions with various cross-functional stakeholders (CFT) to seek feedback on new product introductions/service requirements, enhancement of existing products and features:

Lead discussions with CFT to discuss service realisation and operationalization of product/service;

Prepare Market Requirement Document (MRD) to capture market need, forecast potential market demand for product/feature and business justification;

Create business case for the same and track implementation

Review status of new service introduction project and take corrective actions, wherever required.

PRODUCT LIFECYLE MANAGEMENT

Provide regular outlook and MIS to management regarding product performance

Devise and execute strategy and various GTM plans and drive corrective / catch up plans such as special incentive programs, product training for sales, channel/market initiative/campaigns;

Review pricing, cost models, service levels, promotions/discounts to ensure profitability and engage with cross-functional teams as required for necessary revisions;

Provide pricing support for ongoing deals

Understand recurring customer pain points and work with CFT to resolve the same as part of service improvement / continuous improvement

SALES & MARKETING ENABLEMENT

Discuss go-to market plan and product positioning basis competition landscape analysis, customer requirement, product improvement areas and USPs with Sales and Marketing team and plan marketing campaigns such as special pricing, cross product bundling etc;

Define success metrics for campaigns, evaluate post campaign success and take corrective actions, wherever required;

Prepare of sales and marketing toolkit (with product information, brochure, presentations etc);

Validate solutions, evaluate operational aspects such as billing process and pricing in case of strategic deals;

REGULATORY COMPLIANCE

Ensure compliance with the prevailing regulatory framework

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