US Voice Banking Process Professional

3 days ago


Ahmedabad, Gujarat, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview:

This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain.

Key Responsibilities:

Provide high-quality voice-based customer support related to US banking services.

Assist customers with account inquiries, transactions, and service-related issues.

Resolve customer issues promptly while ensuring a positive customer experience.

Adhere to company policies, procedures, and best practices during customer interactions.

Accurately document all customer interactions and update account information as necessary.

Meet individual performance targets related to call resolution, response time, and customer satisfaction.

Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.

Participate in training and development programs to enhance your knowledge of US banking products and services.

Required Skills & Qualifications:

Educational Qualification: Any graduate or undergraduate.

Experience: Minimum of 6 months of experience in an international call center (voice process).

Communication Skills: Excellent verbal and written communication skills in English.

Availability: Must be willing to work night shifts and handle customer queries during those hours.

Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.

Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.

Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply.



  • Ahmedabad, Gujarat, India Shashwath Solution Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Overview:iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call...


  • Ahmedabad, Gujarat, India Mazda Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a proactive and tech-savvy Helpdesk Executive International Voice Process to provide first-line support to global users via voice calls. The role involves resolving and ensuring prompt and efficient customer service to international clients.Key Responsibilities:Handle incoming voice calls from international customers...


  • Ahmedabad, Gujarat, India Medusind Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionMedusind is a leading medical and dental billing and revenue cycle management company dedicated to helping organizations maximize revenue and reduce operating costs. With over 3,000 highly trained experts and proprietary technology solutions, we deliver client-focused services that enhance efficiency and profitability for medical...


  • Ahmedabad, Gujarat, India Smart Lion Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Make outbound calls to insurance companies for claim status and eligibility verification.Follow up with insurance carriers based on client appointments.Track and update the status of unpaid claims.Adapt to various voice-based processes. Required Candidate profileFreshers are welcome to apply with fluent English communication.Experience in international...


  • Ahmedabad, Gujarat, India Assurent Advisors Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Assurent Advisors is expanding its Taxation and Accounting team in Ahmedabad, offering exciting opportunities for professionals to join a workplace characterized by excellence and collaboration.We are currently looking for a Senior US Tax Professional with a strong background in Federal, Multistate, and Individual Returns, coupled with expertise in...


  • Ahmedabad, Gujarat, India Micro Orbit Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Job DescriptionSantacruz, a well-established BPO with over 15 years of excellence, is hiring experienced Senior Sales Associates for its international voice process. The ideal candidate will be responsible for cold calling potential clients, handling outbound sales calls, and driving conversions in the US market.Precise Information:· Job Title: Senior Sales...


  • Ahmedabad, Gujarat, India Ascendum Process Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionAscendum Process Solutions, a division of Ascendum Solutions, has been a trusted service provider of BPO/KPO services for the Customer Support, Mortgage, Finance, and Utility industries for over 16 years. We deliver exceptional talent and expertise, ensuring our global clients achieve success with our proven business processes. With a...

  • non voice process

    3 days ago


    Ahmedabad, Gujarat, India GJ TECH SOLUTION PVT LTD Full time ₹ 1,80,000 - ₹ 2,88,000 per year

    Job description:GJ Tech Solutions Pvt Ltd. The company offers a diverse range of services including chat support, social media marketing, graphic design, and website development.Title: Customer Care Executive(Chat Support, Non-Voice)Experience: Fresher to 2 yearsLocation: Science City Road, Sola, Ahmedabad, Gujarat.Skills: Good communication and Good typing...


  • Ahmedabad, Gujarat, India Chiripal Poly Films Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    we are looking for the finance professional responsible for managing the complete lifecycle of Banking operation. He / She must have handled verification, processing, issuance, reconciliation with bank statements and internal records, and accurately entering all transactions into SAP (HANA).RESPONSABILITIESReceive, verify, and process incoming cheques,...

  • Process Associate

    2 weeks ago


    Ahmedabad, Gujarat, India Smart Lion Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Make outbound calls to insurance companies for claim status and eligibility verification.Follow up with insurance carriers based on client appointments.Track and update the status of unpaid claims.Adapt to various voice-based processes. Required Candidate profileFreshers are welcome to apply with fluent english communication.Experience in international...