Manager - HRO

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of [HRO (US)- Manager]

In this role, [Supervises, motivates, and evaluates the day-to-day performance of the People Connect team, and manages cross functional relationships within HR. Ensures adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations. Maximizes workflow and productivity.]

Responsibilities

Provide supervision, coaching, and mentoring for staff development and growth

Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements

Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. Lead the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with internal HR partners.

Participate in the testing, implementation, upgrading and support of new or modified system changes.

Partner with Senior Manager, HR Services to establish process

Manage the performance expectations of the team and ensure SLAs are being met

Participate in project work to support additional work intake for HR Services team

Maintains appropriate staffing levels and ensures all service and quality levels are achieved.

Manages issue escalations. Provides guidance to staff and handles escalated issues directly, as appropriate. Identifies opportunities to provide corrective services to address customer complaints.

Oversee a team that focuses on projects and audits to keep PC and our COEs engaged, effective, and efficient with our employees through the moments that matter

Work within and between departments to conceptualize processes and streamline shared services practices that occur throughout the entire department

Maintain consistent communication with the HR Shared Services teams and COEs to ensure smooth service with proper documented "hand offs" as needed with case work

Qualifications we seek in you

Minimum Qualifications

Any Bachelor'sdegree, Post Graduation or Commerce (mandatory)

Preferred Qualifications/ Skills

Relevant Years of experience in an HR support or customer service role, preferably in a shared services environment

Relevant years managing a team at a lead or supervisory level preferred

Experience with Workday, UKG, SOFI ticketing tools for HR activities and HR Case Management systems

Proficiency in Microsoft, Google suite products

Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions.

Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function.

Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail.

Experience with continuous process improvement

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingDec 17, 2025, 12:57:26 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time