Front Office Associate

1 week ago

Thiruvananthapuram, Kerala, India Sarovar Hotels Full time ₹ 1,44,000 - ₹ 20,40,000 per year

Classic Sarovar Portico, Thiruvananthapuram - a boutique hotel from Sarovar Group of Hotels offering a splendid stay experience to business and leisure travelers. Sarovar Hotels has redefined hospitality through its 140 Hotels in 85 Destinations Across India, Nepal and Africa.

Job Decription

  • Guest Check-in and Check-out:Efficiently and courteously process guest arrivals and departures, including verifying reservations, assigning rooms, and handling payments.
  • Reservation Management:Manage online, phone, and in-person room reservations, cancellations, and modifications, maintaining accurate records.
  • Guest Services:Provide information about hotel facilities, services, and local attractions, addressing guest inquiries and requests promptly and professionally.
  • Communication:Answer phone calls, respond to emails and messages, and relay information to other departments as needed.
  • Payment Processing:Handle cash, credit card transactions, and other payment methods, ensuring accuracy and security.
  • Room Management:Coordinate with housekeeping to ensure rooms are clean and prepared for guests, and manage room inventory and discrepancies.
  • Problem Solving:Address guest complaints and issues effectively and efficiently, striving to exceed guest expectations.
  • Upselling:Promote hotel amenities, services, and special offers to enhance the guest experience and potentially increase revenue.
  • Maintaining Front Desk Area:Ensure the front desk area is clean, organized, and welcoming.
  • Collaboration:Work closely with other hotel departments (housekeeping, concierge, etc.) to ensure seamless guest service and satisfaction.
  • Security:Follow hotel security procedures and report any accidents, injuries, or unsafe conditions.
  • Reporting:Prepare reports on occupancy, revenue, and other relevant data as required.

Required Skills and Qualifications:

  • Excellent Communication and Interpersonal Skills: Ability to communicate effectively with guests and colleagues.
  • Customer Service Orientation: A genuine desire to assist guests and provide exceptional service.
  • Problem-Solving Abilities: Ability to identify and resolve guest issues efficiently and effectively.
  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
  • Attention to Detail: Accuracy in handling reservations, payments, and guest information.
  • Positive Attitude and Professionalism: Ability to maintain a positive and helpful demeanor in all interactions.

  • Teamwork: Ability to work effectively as part of a team to achieve common goals.

  • Education: Diploma or Degree in Hotel Management.

  • Experience: 1 -2 Years (Freshers with Hotel Management background can apply.)

Job Types: Full-time, Permanent

Pay: ₹12, ₹17,000.00 per month

Benefits:

  • Food provided
  • Paid time off
  • Provident Fund

Work Location: In person

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