Assistant Manager Operations

1 day ago

Bengaluru, Karnataka, India IGT Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory

Department: Operations (International - Airlines Process)

About IGT Solutions

IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more.

We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and harassment-free workplace for all employees.

Roles and Responsibilities

  • Lead and manage a team of 1520 members in an international process (German language support).
  • Drive performance management: Monitor team productivity, quality, shrinkage, and attrition.
  • Provide floor support and manage escalations efficiently.
  • Identify training needs (TNI) and address performance/process gaps through coaching and development.
  • Conduct weekly coaching and performance reviews.
  • Maintain AHT (Average Handling Time) within defined targets across tenure groups.
  • Support team in achieving IC (Individual Contributor) targets and ensure alignment to KPIs.
  • Contribute to CSAT improvements through process reviews and actionable insights.
  • Maintain team discipline and foster a positive work environment.
  • Strong communication skills in German and English (written and verbal) are essential.
  • Use MS Excel and internal tools for reporting and analysis.

Candidate Profile

  • Experience in handling international voice or non-voice processes, preferably in a BPO environment.
  • Prior experience in team handling or supervisory roles is preferred.
  • Strong people management and coaching skills.
  • Strong interpersonal, communication, and problem-solving skills.
  • Flexible to work in 24x7 rotational shifts.
  • Organized, proactive, and methodical in approach.
  • Must be willing to work from office (Gurgaon).

Perks and Benefits

  • 5-day work week
  • Dynamic and multicultural work environment
  • Inclusive and supportive company culture
  • Opportunities for growth and skill development

Contact Person-

Nidhi Rastogi

share resume

  • Operations Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeOperation Full time ₹ 15,00,000 - ₹ 28,00,000

    Job TitleAssistant Manager InvoicingDescriptionWe are seeking a highly skilled and experienced Operations Assistant Manager to join our team. The successful candidate will be responsible for leading continuous improvement efforts, upholding customer satisfaction, and supporting business objectives.This is an exciting opportunity for a motivated and...

  • Project Management

    3 weeks ago

    Bengaluru, Karnataka, India Google Operations Center Full time

    Job DescriptionJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usPlease complete your application before 8th Sept 2025.ELIGIBILITY CRITERIA:- Applicants...

  • Assistant General Manager Operations

    5 days ago

    Bengaluru, Karnataka, India Topline Integrated Services Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionTopline is one of the fastest-growing Integrated Facilities and Services Management companies in India. With a focus on operational efficiencies, we manage non-core activities across various industries and geographies. Topline is renowned for its high safety standards and process-oriented delivery mechanisms, backed by EMS, QMS, SA8000,...

  • Assistant Food Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeFood Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Assistant Food Operations ManagerThis role is responsible for assisting in the planning, preparation and implementation of food and beverage products in all areas of the restaurant.The ideal candidate will have a strong understanding of recipes, standards and plating guides, and will be able to work seamlessly with these tools to deliver...

  • Operational Assistant

    2 weeks ago

    Bengaluru, Karnataka, India beBeeOperations Full time ₹ 7,50,000 - ₹ 15,00,000

    Role SummaryThis role involves assisting in day-to-day operational tasks, including managing and supporting various projects, ensuring smooth operations, and coordinating with different teams. The successful candidate will have strong analytical skills, excellent communication skills, sales experience and skills, proficiency in operations management, project...

  • Operations Assistant

    2 weeks ago

    Bengaluru, Karnataka, India ZS Associates Full time

    Job DescriptionZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers...

  • Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India Medreich Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionMedreich Limited is a pharmaceutical company with two broad verticals: contract research and manufacturing, and branded generics. We specialize in delivering high-quality medication and research services. Our commitment to excellence and innovation has established Medreich Limited as a reliable partner in the pharmaceutical industry. With...

  • Assistant Store Manager

    1 week ago

    Bengaluru, Karnataka, India Seven Consultancy Full time

    JOB DETAILS 1)Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.2)Coordinating, monitoring and reporting on daily operations.3)Recruiting, training and supervising employees.4)Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.5)Monitoring and...

  • Assistant Manager

    1 day ago

    Bengaluru, Karnataka, India Adeptuz Management Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Role:The Assistant Manager - Janitorial Facility Management role involves overseeing daily facility operations, ensuring SLA compliance, and maintaining strong client relationships. The ideal candidate will have 8+ years of experience in facility management or hospitality, with a proven track record of leadership and operational excellence. The Assistant...

  • Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India Mashreq Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Manage and provide assistance to the Compliance Manager in the day-to-day operations of the Embedded Compliance Function, ensuring compliance to Bank's AML/KYC policies/procedures and regulatory requirements.Maintain ongoing awareness/knowledge of all regulations set by the Central Bank of the UAERole of the Assistant Manager- Compliance is to assist...