Executive - Customer Support

5 days ago

Chennai, Tamil Nadu, India Eagle Fleet Services Private Limited (Red Taxi) Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Manage and resolve customer, vendor & chauffeur queries.
  • Identify and escalate issues to supervisors
  • Build sustainable relationships of trust through open and interactive communication.
  • Convince, convert, and onboard the leads by providing the necessary information about our services.
  • Take vendors through the process, convince them by sharing deals and offers, and convey the value of making an attachment with us.
  • Answer a large number of incoming calls and respond to customers & vendors
  • Provide service-related information to customers & vendors
  • Document all call information according to standard operating procedures
  • Follow up customer & vendor calls where necessary
  • Handling complaints vendor support helpline
  • To acknowledge and resolve customer & vendor issues
  • Analysing the process & giving the outcome for streamlining the process if required.
  • Verification of vendor documents and providing enrolment support

Required Qualifications and Skills:

  • Any bachelor's degree/diploma
  • 0-3 years of work experience in the relevant field.
  • Knowledge of customer service practices and principles
  • Excellent typing skills
  • Superior listening, verbal, and written communication skills (Tamil and English)
  • Ability to handle stressful situation appropriately
  • Lead Conversion & Convincing Skill

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