Delivery Excellence Coach

4 days ago

Andhra Pradesh, India Virtusa Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role:
Delivery Excellence Coach (DEC)

Qualification:
Graduate/Postgraduate in Science / Engineering

Must Have Skills

  • Strong knowledge on various SDLC lifecycles
  • Knowledge on CMMI, ITIL, DevOps, Agile methodologies
  • Hands on experience in Agile
  • Hands-on experience in facilitating large project teams / accounts
  • Hands-on experience in driving Improvements
  • Hands-on experience in Quality Metrics analysis, reporting and high maturity
  • Experience in training project teams on Quality Management System
  • Good oral and written communication skills, customer facing experience

Key Activities
Process Advisory

  • Facilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution
  • Enable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc.
  • Facilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks
  • Facilitate effective Root Cause Analysis (RCA) and eensure project teams adopt and effectively use high maturity practices

Proactive Risk Management

  • Conduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality
  • Flag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management

Continual Improvements

  • Enable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.
  • Highlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives

Customer Management

  • Support aaccount level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer
  • Define customer specific process as required and support any customer reporting needs that needs Delivery Excellence support

Industry frameworks, standards & models

  • Help the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required.
  • Understand the regulatory compliance, external / customer audits / assessments that is required for the account

Learning & Teamwork

  • Actively involve in learning newer aspects to ably support delivery team
  • Conduct internal KSS sessions
  • Collaborate, work as a team and support team building
  • Support team mentoring and onboarding efforts.

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