Security Associate Manager

Associate Manager - Security

Responsibilities

Security Strategy & Governance

Security Strategy

• Contribute to business Security strategy and Security roadmap by providing zonal perspective as per Site Security Plan.
• Align the zonal security strategy with the group policy
• Lead strategic initiatives aligned to business requirements at the zone / plant level; Institutionalise operational excellence initiatives for the zone

Security Budgeting

• Plan, prepare and monitor security budget including Capex and Opex; Finalise the budget with Vertical Security Head and get sanction on the same
• Monitor adherence to budgets and consult with Vertical Security Head in case of budget shortage/ overruns

Governance

• Conduct timely reviews of all on-going strategic initiatives at the zone

Participate in governance council meetings to suggest improvements and discuss pressing issues with key stakeholders.

Security Risk Management & Audit

Intelligence & Vigilance

• Cultivate reliable sources of information with key decision makers in administrative bodies, police, local community and media to gather intelligence
  Monitor and analyze daily local, national, and international news that might impact the organization or the zone
• Analyze the gathered intelligence, foresee risks, and develop mitigation plans
• Monitor the vigilance level of the zone Security operations and drive alertness at all times

Security Risk Assessment

• Conduct security risk assessment and implement mitigation measures in consultation with Vertical Security Head to counter threats and vulnerabilities
• Identify vulnerabilities and gaps in the established Security infrastructure, operations, systems, technologies of the zone. Prioritise the gap and closed it within timeline.
• Assess the varied Security threat scenarios including product theft, vandalism, acts of terror, pilferage, assault, unauthorized access facing the zone
• Review the SRA report and ensure mitigation measures are put in place as per the findings

Security Audits

• Facilitate internal or third party security audits and conduct timely checks to ensure reliability of Security management system and submit report of audit findings to the Corporate Team

Review the Security audit report, analyse findings and conduct dialogue with the concerned stakeholders for action planning and resolution; Ensure prompt closure of open audit findings

Crisis & Incident Management

Design ERCP (Emergency response and control plan) plans for crises/ emergencies/ incidents, to ensure business continuity and quick business recovery at the zone

• Lead the implementation of the response plan during the crises/ emergencies/ incidents and escalate to the management timely.
• Supervise efficient selection and training of staff for QRT (Quick Reaction Team)

Revamp the response plans basis key learnings from incidents, to improve the business readiness to face crises and emergencies

Security Operations

Management and Review

• Monitor zone operations and ensure adherence to established SOPs and SOGs.
• Analyse the MIS reports generated and publish reports on a weekly basis to the Zone CEO and VSH
• Create security awareness and training programs for employees and community, along with the Zone CEO

Security Control Room Operations

• Oversee end-to-end operations of Zone Security Control Room; Lead maintenance and upgradation initiatives for the Control Room
• Monitor the operations of the Control Room and ensure proper integration with the National Security Control Room
• Ensure the escalation of all incident and report of the group as per the Matrix

Patrolling & Surveillance

• Oversee the patrolling procedures of the zone and manage exceptions
• Periodically check the data from CCTVs, sensors, and other such automation equipment to ensure operational vigilance

Man & Vehicle Access Control

• Oversee the end-to-end operations of Access Control and ensure process adherence; Manage deviations
• Oversee the end-to-end process of visitor access card management through the applicable systems

Business Traffic Management

• Oversee the business traffic and material movement operations to ensure authorization and authenticity checks are conducted as per SOPs
• Study the critical traffic blockages and suggest methods for improvement
  Oversee the end-to-end operations of traffic management to ensure adherence to established traffic rules

Investigation & Due Diligence

• Conduct investigation of Security incidents including frauds, crimes, theft, pilferage, vandalizing and set in motion remedial measures

Prepare and share investigation reports with BU team on investigations of critical incidents
Protection

Drive the Security systems, processes, and operations to ensure round the clock protection to both the tangible and intangible assets as per the concept of ring security.

• Conduct security events as per the annual security plan and ensure proper security detailing is in place
• Channelize and coordinate traffic management to ensure least impacted route continuity for the logistics flow

Ensure the zone/road survey conducted and then plan for Overweight and Over Dimensional Consignment

Performance Improvement

Define the performance metrics for evaluating Zone Security domain and finalize with the Business Security Head; Lead performance review of Zone Security

• Identify process gaps in the Zone Security processes and lead process excellence initiatives to address the process gaps and drive efficiency

Drive the team to champion process improvements and establish ownership of action plans at appropriate points within Zone Security

Outsourced Manpower Management

Monitor and review the outsourced staff strength and accordingly conduct recruitment

• Oversee and evaluate performance of the third-party security personnel services provider ensuring the deployed personnel are as per the defined parameters
• Engage periodically with the outsourced security employees to cater for their welfare

Ensure the deployment of OMPs as per the work breakdown structure (WBS) and as their competency

People Management

Lead talent acquisition for all vacant positions at the zone and support Vertical Security Head in talent identification and selection for critical roles

Drive a performance driven culture – Set goals, review performance, and provide feedback to ensure a motivated and committed team

Project Management

Identify and drive projects towards creation or improvement of security technology aids (automation systems) and infrastructure augmentation as per group security guidelines and industry standards / best practices aligned to overall group security strategy

• Implement and monitor efficient project management practices for timely execution and maximum RoI on identified projects

Drive integration of new projects into mainstream security operations at zone through processes and stakeholder buy in.

Key Result Areas (KRAs) & Key Performance Indicators (KPIs KRA KPI Driving Strategy & Business Excellence

• [%] adherence to timelines to deploy strategic objectives at the zone
• [%] of strategic initiatives implemented vs. plan
• [%] milestones achieved as per the Security Strategy Roadmap
• [%] adherence to DoA, Organogram and SOPs

Financial Excellence

• [%] adherence to timeline for budget preparation
• [%] adherence to zone security budget

Process Excellence

• [%] improvement in process maturity

Security Risk & Vulnerability Assessment

• [%] adherence to Security Risk Assessment (SRA) guidelines (timelines, planned vs. assessed)
• [%] of security risks found in critical business process
• [%] of critical business processes for which mitigation actions have been completed
• [%] change in zone SRA rating
• [No.] of employees at risk as a percentage of total employee population at the zone

Security Risk Mitigation

• [No.] Measurable active risk mitigation plans
• [No.] of processes with prior noted vulnerabilities or incident histories evidence that have improved after targeted risk mitigation plans

Security Audit

• [No.] Significant/notable audit findings
• [%] Resolved/cleared audit findings at the zone

Security Governance

• [%] Adherence to governance council meeting

Crisis Planning & Response

• [No.] hazards found by inspections, tours, or officer initiative per zone per period
• [%] Increases/decreases in incidents y-o-y
• [%] hazards resolved per zone per period
• [%] threats, risks and crises covered in the response plan
• [%] of QRT strength to total no. of employees
• [Time] Mean response time of QRT to respond to threats
• [Cost] Cost of business continuity operations incurred due to an unmitigated threat

Investigation & Documentation

• [%] Increase/ decrease in internal and external investigative matters overall
• [No.] Security cases involving allegations including hostile workplace, threats of violence, hostile communications, theft, pilferage
• [%] adherence to investigation and documentation procedures

Security Operations

• [No.] security vulnerabilities identified and reported by proactive patrol or other operational procedures
• [No.] safety-related incidents annually over time
• [%] Operational equipment
• [Time] Mean System down time
• [No.] of scheduled preventive maintenance conducted on primary and backup equipment
• [TAT] mean time between failures of critical security control room (SCR) equipment
• [TAT] mean time to repair for critical SCR equipment at goal

Asset Protection

• [%] completion of the asset protection infrastructure versus the asset protection plan

Outsourced Manpower Management

• [%] Vendors meeting internal performance expectations against external benchmarks
• [%] adherence to compliance requirements
• [%] adherence to SLA requirements

People Management

• [No.] functional training programs conducted for security personnel
• [%] Change in competency scores post training interventions

Project Management

• [%] Implementation of projects within cost and time
• [%] Integration of implemented projects with zone security processes and adherence
• [Cost] RoI and cost savings to company through planned, approved and implemented projects aligned to overall group security strategy

Qualifications

Educational Qualification:

• Bachelor's degree in Business Management or other relevant field
• Postgraduate degree in relevant field
• Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) / Transported Asset Protection Association (TAPA) certification/ Physical Security Professional (PSP) / Industrial Security professional certifications/ Project Management Professional (PMP) (Value Addition)
  Must-have Experiences (Major site):
• [Category-I & Category-II]: More than 12 years of experience in the field of Security and at least 5 years of experience in a leadership role in a similar position for large-sized organization, and directly report to Zone Head.

[Category-III]: More than 10 years of experience in the field of Security and at least 5 years of experience in a leadership role in a similar position for large-sized organization, and directly report to Zone Head.

• Rich experience leading Security operations of Access Control, Traffic Management, De-risking, Infra-structure and people protection, Fraud and misconduct investigation, Security technology solution, Security threat, Risk Assessment, Surveillance, and systems management for large sized site/ plant/ work-unit, preferably spanning multiple geographies
• Exposure to varied Security risk management verticals and seasoned understanding of crisis management and physical asset protection across varied businesses and geographies
• Experience managing operational and capital expenditure budgets with exceptional planning and project management skills
• Up to date knowledge and experience with regulatory compliance issues across varied Security sub-domains
• Robust understanding of investigation techniques and audit procedures

Must-have Experiences (Medium/Minor site):

• [Category-I & Category-II]: More than 10 years of experience in the field of Security and at least 5 years of experience in a team leading role in a similar position for mid-sized organization and directly report to Zone Head.
• [Category-III]: More than 8 years of experience in the field of Security and at least 5 years of experience in a team leading role in a similar position for mid-sized organization and directly report to Zone Head.
• Rich experience leading Security operations of Access Control, Traffic Management, De-risking, Infra-structure and people protection, Fraud and misconduct investigation, Security technology solution, Security threat, Risk Assessment, Surveillance and systems management for medium sized site/ plant/ work-unit
• Exposure to Security risk management verticals and seasoned understanding of crisis management and physical asset protection
• Experience managing operational budgets with exceptional planning and project management skills
• Up to date knowledge and experience with regulatory compliance issues
• Robust understanding of investigation techniques and audit procedures

Preferred Experiences:

• Proven analytical and problem-solving skills, as well as an ability to manage multiple tasks simultaneously
• Preferable to have military experience
• Rich experience interfacing with all levels of management; Experience of managing complex stakeholder interactions and leading discussions with top management
• Experience in implementation of latest technology tools, systems, and applications in Security operations

Experience in project management in implementation of security automation and infrastructure

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