Senior Manager- Security Physical

Responsibilities
Strategic Roles and Responsibilities -
Strategy Planning

• Provide strategic inputs from the automation operations domain, to be incorporated into the Group strategy aligned with the policy, vision, and mission.
• Understand the Modern technology requirements of the site and businesses and partner with the team to operate and maintain automation and technology initiatives across the site.
• Support the automation projects team in designing and synchronizing the integration of new projects with legacy infrastructure and enable process enhancement.
• Stay updated on the latest developments in Security technology, applications systems, and equipment; Recommend improvements and upgrade to systems basis evaluation of the operating performance.
• Participate in budget finalisation for technology and automation operations and maintenance at the site .
• Conduct and participate in sessions for team members to upgrade skills on the relevant subjects as required per industry standards.
• Plug the gaps identified through diagnostic tests.
• Track obsolescence of existing systems and coordinate timely tech-upgrade in sync with BU/Project team. Security Systems Operations & Maintenance- Systems Maintenance
• Monitor periodic health checks on the systems, applications and equipment, to identify inconsistencies & inefficiencies and undertake corrective actions to ensure efficient functioning.
• Institutionalize technology service desk to track, investigate & resolve problems; Make operational modifications and upgrades to the security technology and systems based on RCA.
• Provide support and guidance to stakeholders via technology help desk.
• Design SOPs and policy matrix for management and resolution of system issues; Guide the team to resolve issues within the designated TAT.
• Corrective and Preventive maintenance of the systems to be audited periodically.
• Understand the business requirements and criticality to define SLA for operations and maintenance.

Systems Operations

• Support in Designing policies and SOPs for operating the varied systems, technology, and applications; Train the site team on adherence to data protection regulations and operations of infrastructure.
• Devise performance dashboards for evaluating operating performance and security of the systems.
• Conduct periodic reviews on hardware status, software licenses, future readiness, and upgradation.
• Work with on-site team to develop and manage the backlog of necessary planning and automation requests related to security.

Partner Management

• Coordinate with the Site Security team and Technology team to manage the operational interactions and performance assessment of the empanelled partner on basis of the guidelines/SOP.
• Cultivate strategic and operational relationships with partners on future growth and expectations.
• Conduct audits for Automation systems installed at the site.
• Define the SLA for partner association with Adani including the debiting clause and business criticality/requirement.

Support in resolving the employees query on the ID card related issues .

Performance Improvement-
Performance Review

• Define the performance metrics for evaluating the operations and maintenance activities of the Security systems and technology and finalize with the Group Automation Head; Lead the performance review.
• Participate in the performance review of the function.

Process Excellence

• Identify process gaps in the automation & technology operations and maintenance; lead process excellence initiatives to address the process gaps and drive efficiency. Continuously improve process by lessons learnt from previous Operations and Maintenance activities.

Drive the team to champion process improvements and establish ownership of action plans at appropriate points within the team.

People Management-

• Drive a collaborative and a high-performance driven culture in the team, with clear goal setting, performance review, and feedback mechanisms; Finalize the performance ratings for the team

Demonstrate capability development initiatives and talent management programs for the team; Coach and mentor critical talent

Key Interactions -
Internal-
Collaborate with IT/Project Team to deliver technology support for Security systems.

External-
Interact with systems support and diagnostics partners and build strategic and operational relationships with them.

Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

KRA KPI

Driving Strategy & Business Excellence ► [No.] of technology upgrades planned and implemented

Process Excellence ► [%] improvement in process maturity

Financial Excellence ► [%] cost savings achieved through technology and automation upgradation

► [%] cost savings achieved through effective systems maintenance

Security Automation ► [%] adherence to plan for designing and implementing automation projects

Systems Operations ► [%] adherence to SOPs, policies for Systems Operations

► [TAT] for responding to system issues

► [TAT] of response of technology service desk

► [Time] System down time

► [No.] of scheduled preventive maintenance conducted

► [TAT] Mean time between failures of critical Systems, applications

► [TAT] mean time to repair / service critical Systems, applications

Qualifications
Educational Qualification:

• Bachelor's degree in Business Management / Instrumentation/ Engineering or relevant field
• Desirable - Postgraduate degree in relevant field.
• Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) / Transported Asset Protection Association (TAPA) certification/ Physical Security Professional (PSP) /Certified Information Systems Security Professional (CISSP)/ Industrial Security professional certifications

Experiences

• Minimum of 15 years of experience in the field of Systems Operations and Maintenance and at least 5 years of experience in a team leading role in a similar position for mid-sized / large organization
• Hands-on experience with operating and maintaining large scale systems operations across geographies and diverse businesses
• Experience in developing SOPs (with policies and matrices) for Systems Management
• Exposure to technology and automation strategies and medium/ large-scale automation projects
• Familiarity with end-to-end security operations including Access Control, Traffic Management, Patrolling & Surveillance, Control Room Operations
• Strong interpersonal skills for interfacing with all levels of management; Experience of managing complex stakeholder interactions and leading discussions with top management
• Preferable to have worked in an organization with diversified business

Strong problem solving and analytical skills with ability to quickly digest any issue/problem encountered and recommend an appropriate solution