team leader

3 days ago


Kottayam, Kerala, India Popular Motor World Full time ₹ 3,00,000 per year

Team management: Lead, coach, and motivate a team of customer service to achieve individual and team goals.

  • Performance monitoring: Track team and individual performance metrics against KPIs , using data to identify areas for improvement.
  • Quality assurance: Monitor calls to ensure high-quality customer service and accurate product information is provided.
  • Customer service: Handle escalated customer issues and complaints, acting as a point of contact for clients on day-to-day matters.
  • Training and development: Identify training needs and provide coaching to improve agents' technical and customer service skills.
  • Operational oversight: Manage daily operations, including scheduling, attendance, and ensuring smooth workflow.
  • Reporting and communication: Prepare performance reports and communicate with management and other departments to resolve issues and share information.
  • Product knowledge: Maintain up-to-date knowledge of automobile models, features, promotions, and inventory to provide accurate information.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person


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