team leader
2 days ago
Team management: Lead, coach, and motivate a team of customer service to achieve individual and team goals.
- Performance monitoring: Track team and individual performance metrics against KPIs , using data to identify areas for improvement.
- Quality assurance: Monitor calls to ensure high-quality customer service and accurate product information is provided.
- Customer service: Handle escalated customer issues and complaints, acting as a point of contact for clients on day-to-day matters.
- Training and development: Identify training needs and provide coaching to improve agents' technical and customer service skills.
- Operational oversight: Manage daily operations, including scheduling, attendance, and ensuring smooth workflow.
- Reporting and communication: Prepare performance reports and communicate with management and other departments to resolve issues and share information.
- Product knowledge: Maintain up-to-date knowledge of automobile models, features, promotions, and inventory to provide accurate information.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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