
Order Management Analyst
8 hours ago
Key Responsibilities:
- Manage
end-to-end order processing
, including order entry, validation, invoicing, and fulfilment. - Handle
customer queries and service requests
via email/phone, ensuring timely resolution. - Coordinate with internal teams (Sales, Finance, Logistics) to resolve issues related to orders, billing, and deliveries.
- Track and monitor outstanding invoices and support collections when required.
- Maintain accurate documentation and update ERP/CRM systems with customer details and transactions.
- Prepare daily/weekly reports on order status, open items, and customer escalations.
- Ensure compliance with company policies, SLAs, and quality standards.
Required Skills & Qualifications:
- Any graduate
(Commerce/Business background preferred but not mandatory). - 1–5 years of experience in
Order to Cash, Order Management, or Customer Service
. - Strong
verbal and written communication skills
. - Good analytical and problem-solving abilities.
- Proficiency in
MS Office
(Excel, Outlook) and familiarity with ERP/CRM tools (SAP/Oracle preferred). - Ability to work in a team-oriented, fast-paced environment.
-
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