Operations & Merchandising Coordinator

Love Letter is looking for a high-functioning, detail-obsessed executor to join the team as an Operations & Merchandising Coordinator.

This role is perfect for someone who enjoys structure, organization, numbers, and the day-to-day rhythm of fashion operations and ensuring flawless execution across all moving parts.

You will work directly with the founder, maintain accurate stock, manage production timelines, and keep operations running smoothly across sales channels. This is an execution-led role, ideal for someone who thrives in fast-paced environments and takes pride in clean processes, accurate data, and timely deliveries.

If you love fashion and retail, enjoy operational problem-solving, and get satisfaction from completing tasks end-to-end with precision, this role is built for you.

Key Responsibilities

Order & Fulfilment Management

• Process daily Shopify orders
• Coordinate with packing team for dispatch
• Ensure QC for each order before shipment
• Track and reduce NDR/RTO
• Maintain 24–48 hr dispatch turnaround time
• Ensure packaging materials are stocked

Inventory & Merchandising Admin

• Update stock on Shopify after production/dispatch
• Create/maintain product listings: SKUs, sizes, materials, tags
• Upload new products (photos, descriptions, variants)
• Run weekly stock reconciliation and highlight low-stock SKUs
• Maintain master inventory sheet + vendor sheets
• Raise purchase orders

Launch Coordination

• Prepare product upload sheets
• Coordinate photoshoots: sample availability, labeling, missing pieces
• Upload new capsules on time
• Cross-check variant accuracy, pricing, SEO tags

Trade Show Operations

• Track sample production for international shows
• Prep labeling, barcodes, product sheet bundles
• Coordinate shipping of samples (packaging, paperwork, courier)
• Create post-show order sheets + follow-ups
• Maintain wholesale line sheets (admin layer only)

Customer Experience Support

• Handle escalations (main CX is handled elsewhere if needed)
• Resolve shipping delays, damage cases, returns admin

General Execution & Admin

• Maintain vendor credit sheets
• Prepare basic Excel reports (inventory, order status, production status)
• Keep all files updated and organized
• Operate as the "execution engine" — moving pieces forward daily

Skills & Experience

• 1–3 years of experience in a similar role
• Highly organized, detail-oriented, and comfortable juggling multiple collections and vendors.
• Strong operational discipline with the ability to manage multiple moving parts without dropping details.
• High accountability - Someone who fully owns execution end-to-end once instructed and doesn't need reminders for routine tasks.
• Comfortable in a fast-moving, unstructured environment where they can build structure by themselves adapt quickly as tasks shift.
• Basic Excel skills - Should be able to maintain clean, accurate spreadsheets.
• Strong attention to detail - Can catch errors in stock, SKU mismatches, wrong variants, wrong prices.
• Comfortable with Shopify.

Preferred Background

• Prior experience in D2C or e-commerce ops is a big plus.
• Worked at a small brand, startup, or fashion/jewelry label.
• Familiarity with Shopify or similar e-commerce tools preferred.

Personality Type

• Likes checklists
• Loves organization
• Gets satisfaction from "closing loops"
• Enjoys fixing logistical problems
• Feels proud when everything runs smoothly

If you are a highly reliable executor who treats operations like a sport, we want to hear from you Apply here and feel free to drop a line to to ask questions or share any additional information about yourself.

This position is in person in Gurgaon.

Joining: Immediate

Employment Type: Full-time