Assistant Manager- Cluster Operations

3 hours ago

Delhi NCR New Delhi, India Movin Express Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title: Assistant Manager- Cluster Operations

Reports to: MSP Head (dotted reporting to ROM) Band: 3

Location: Delhi/NCR, Gurgaon

Function: Operations

Assistant Manager- Cluster Operations would be the owner of MOVIN service partner in the territory (state, area, city) assigned to him. He and his team would be responsible for the operational KPIs, control framework, hygiene and other areas mentioned as per the agreement. He would be responsible for reach and expansion in his territory with the appointment of new MSPs reporting to MSP Head.

JOB ROLE & RESPONSIBILITIES:

  • Lead & own the MSPs in the territory assigned to him.
  • Lead the team of coordinators and their service deliverables.
  • Driving operational metrices daily with a view to give world class service experience.
  • Follows Quality Improvement Process (QIP) procedures and conducts meetings and monthly business plan reviews with MSPs to identify and address performance issues.
  • To ensure each MSP follows with our operational sops and complies with.
  • Business Retention & growth through MSPs.
  • Driving Movin DNA, standards and culture.
  • New MSP appointment in coordination with MSP head and Regional Managers.
  • Controlling on cost, at the same time making sure approvals are in place required for smooth day to day ops.
  • Travel to locations, walk the talk, conduct audits, record observations and share with all the transparency.
  • Give MSP a wow experience and feeling of pride being associated with Movin.
  • To see that billing and payment of MSPS are smooth and as per agreement and grievance if any must be sorted on time so as not to have any unpleasantness.
  • Look at their capability of handling increased volumes and support them wherever required to scale up.
  • Work with L&D for training and development of each MSP's and their staff.
  • Plan for contingency and back up for each MSP to avoid risk of business service loss in case MSP opts out.

SKILLS AND KNOWLEDGE REQUIREMENTS

  • Understanding of first mile, middle mile, last mile operation in express industry
  • Experience of handling core floor operations.
  • Collaborative approach
  • Prior exposure to handling of channel/franchise/service partner ops.
  • Good networking and understanding of competition and their strategy.
  • Good knowledge of MS office applications.

Educational Qualifications:

Bachelor's degree in any discipline.

Relevant Experience:

  • Experience of 8-10 years in similar profile in express industry.

Competencies

  • Result oriented
  • Process driven
  • Analytical approach
  • Collaborative
  • Customer & responsibilities

Preferred candidate profile

Perks and benefits

  • Cluster Manager

    1 week ago

    Delhi, NCR, India Atria Convergence Technologies (ACT) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Roles and ResponsibilitiesManage a team of sales professionals to achieve targets and grow business in assigned clusters.Develop and execute strategies to increase revenue from existing clients through upselling/cross-selling opportunities.Identify new business prospects within the cluster and drive growth through effective relationship...

  • Cluster Manager

    2 weeks ago

    Delhi, Gurugram, NCR, India Sarvysampanna System Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ensure smooth operations across all EBOs in the clusterMonitor inventory levels and coordinate with logistics to maintain adequatestockRecruit, train, and supervise store managers and sales staffMonitor sales performance across multiple outlets

  • Retail Cluster Manager

    4 days ago

    New Delhi, India Just In Time Full time

    About US:JUST IN TIMEis India’s leading retailer of global watch brands. We strive to provide all kinds of watches, from classic to the latest designs. As the authorised retailer of more than 40 international brands, we sell authentic products with warranties. JUST IN TIME has an amazing collection that showcases timeless design and innovation. We take...

  • Assistant Cluster Manager/ Cluster Manager

    5 days ago

    Delhi, Delhi, India TRE-CRED SOLUTIONS PRIVATE LIMITED Full time

    **Key Responsibilities** - Drive sales and achieve loan disbursal & revenue targets. - Manage and motivate a team of Sales Executives/Relationship Managers. - Build strong relationships with DSAs, connectors, and channel partners. - Ensure high-quality loan sourcing with proper documentation & compliance. - Track sales funnel, lead conversion, and team...

  • Cluster Manager

    3 weeks ago

    New Delhi, India Sanfin Technologies Pvt. Ltd. Full time

    We’re Hiring! – Cluster Manager Trustpayloans is looking for experienced Cluster Managers to lead teams, drive growth, and expand our financial network across India.Position: Cluster Manager Experience: Ex-Banker or Finance Professional with loan expertise Locations: Lucknow | Nagpur | Nashik | Pune | Kolhapur | Hyderabad | Bangalore | GujaratAttractive...

  • Cluster Head

    3 weeks ago

    New Delhi, India Masflair Leadership Solutions llp Full time

    Key ResponsibilitiesCluster Leadership & Strategy- Lead and manage overall farm operations across the cluster, ensuring alignment with company vision and regenerative agriculture protocols.- Drive cluster expansion strategies, identifying opportunities to scale operations across multiple regions.- Prepare and manage cluster-level budgets, ensuring cost...

  • Cluster Manager

    21 hours ago

    New Delhi, India Sanfin Technologies Pvt. Ltd. Full time

    We’re Hiring! – Cluster ManagerTrustpayloans is looking for experienced Cluster Managers to lead teams, drive growth, and expand our financial network across India.Position: Cluster ManagerExperience: Ex-Banker or Finance Professional with loan expertiseLocations: Lucknow | Nagpur | Nashik | Pune | Kolhapur | Hyderabad | Bangalore | GujaratAttractive...

  • Retail Cluster Manager

    6 days ago

    New Delhi, India Just In Time Full time

    About US: JUST IN TIME is India’s leading retailer of global watch brands. We strive to provide all kinds of watches, from classic to the latest designs. As the authorised retailer of more than 40 international brands, we sell authentic products with warranties. JUST IN TIME has an amazing collection that showcases timeless design and innovation. We take...

  • Cluster Manager

    5 days ago

    Delhi, Delhi, India Uniliv Full time ₹ 3,60,000 - ₹ 10,80,000 per year

    Location: Delhi / Noida / GurgaonEmployment Type: Full-timeSalary: Competitive, based on experienceAbout UsWe are a fast-growing startup managing 2,500 hostel beds, expanding to 4,000 beds by December 2025. Our mission is to provide safe, comfortable, and well-managed living spaces for students and working professionals.Role OverviewWe are seeking a Cluster...

  • Cluster Manager

    2 weeks ago

    New Delhi, India Covenant Consultants Full time

    We're Hiring! Cluster Manager Home Loan & LAP Are you an experienced professional in home loans and loan against property (LAP)? India's leading home loan company is looking for a Cluster Manager to join our team! Locations: Delhi, Pune, Hubballi, Belgaum, Jabalpur, Trichy, Krishnagiri Qualification & Experience: Must have 10 years of experience in Home...