IT HelpDesk Ops Mgr Blore Yelehaka, 8 to10 Years, 16LPA

1 week ago

Bengaluru, Karnataka, India White Horse Manpower Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

White Horse Manpower Consultancy P Ltd., established in 2007 under the Company's Act 1956, is a vibrant consulting firm headquartered in Bangalore. Specializing in the BPO, KPO, LPO, and ITeS domains, it serves as a preferred vendor for numerous Fortune 500 clients. The company is now expanding into the technology domain, focusing on bridging the gap between talent and opportunities. White Horse Manpower is dedicated to professional placement and talent search, fostering success for both professionals and businesses.

Technical Operations Manager – Service Desk | Bangalore (Northgate)


Location:
Bangalore (Northgate)


Experience:
8–10 Years


Education:
B.E. / B.Tech / B.Sc (Computer Science) / Technical Diploma


Apply Now:

Job DescriptionPosition:
Technical Operations Manager – Service Desk
Experience Level:
8–10 Years (Service Desk / Tech Support Management)

The
Technical Operations Manager – Service Desk
will be responsible for leading and improving end-to-end service desk operations, ensuring high-quality technical support delivery, and driving continuous improvement through knowledge management, analytics, and AI-led initiatives.

Key Responsibilities

  • Oversee
    day-to-day operations
    of the Service Desk and ensure seamless issue resolution.
  • Identify and implement
    process improvements
    and manage exceptions and deviations.
  • Communicate and enforce
    policies, standards, and procedures
    across the service desk team.
  • Coordinate
    resource allocation
    and monitor operational effectiveness.
  • Conduct
    performance evaluations
    and ensure KPI compliance.
  • Drive
    knowledge management initiatives
    , collaborating with L2 and other teams.
  • Lead
    shift-left initiatives
    and process optimization using Lean/Six Sigma practices.
  • Manage and report on
    engagement profitability
    and efficiency improvements.
  • Establish and maintain
    process measurements and targets
    to improve service quality.
  • Serve as the
    focal point
    for client communication, service delivery issues, and escalations.
  • Ensure all
    incident and problem management
    processes are followed per ITIL standards.
  • Leverage
    AI/ML/Gen AI tools
    for automation, analytics, and knowledge enhancement.

Required Skills & CompetenciesGeneral Knowledge & Skills

  • In-depth understanding of
    Service Desk / Tech Support operations
  • Strong analytical and reporting abilities
  • Excellent verbal and written communication skills
  • Proven ability to manage stakeholders and cross-functional coordination
  • Exposure to AI/ML, Agentic AI, or Gen AI
    tools (preferred)
  • Knowledge of
    financial optimization and engagement profitability

Technical Skills

  • 8–10 years of experience in
    remote technical support
    (Laptops, Desktops, LAN, Applications, Mobile Devices)
  • Advanced knowledge of
    Windows OS (XP–11), MS Office Suite, O365, and Browsers
  • Troubleshooting experience for iOS, Android, Windows Small Forms
  • Intermediate knowledge of Networking, VPNs, Security, and Patch Management
  • Familiarity with RDC (Remote Desktop Connection)
    and registry fixes
  • Understanding of
    Lean / Six Sigma methodologies
    (Preferred – YB/Lean Certification)

Education & Certifications

  • Graduate in
    Engineering, Computer Science, or Technical Diploma
  • ITIL Certified / Trained
    preferred
  • Minimum
    1 year of experience as a Knowledge Manager
  • Willingness to work in rotational shifts

  • Talent Acquisition Specialist-International Hiring|9

    5 days ago

    Bengaluru, Karnataka, India Inspiration Manpower Consultancy Full time ₹ 10,00,000 - ₹ 16,00,000 per year

    We are hiring for TOP MNC for Talent identification (IT & Non IT)- Talent acquisition, recruitment, end to end recruitment, offer letter generation, sourcing (International Staffing experience is must)Location - BangaloreExperience YearsNotice Period - Immediate - 30 DaysShift - US shiftWork Mode- Work from office.Note - Experience in International Talent...

  • Helpdesk Executive

    1 week ago

    Bengaluru, Karnataka, India Compass Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey Responsibilities:Receive and log complaints, service requests, and queries via phone, email, or ticketing system.Coordinate with internal teams (housekeeping, maintenance, security, etc.) and vendors for issue resolution.Track the status of complaints and ensure timely closure as per SLA.Maintain and update call logs, complaint...

  • BD Mgr

    1 week ago

    Bengaluru, Karnataka, India Manfra Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Job Title: BD Mgr - Rooftop B2B Job Description: To sell rooftop solar systems to commercial and industrial customers, particularly targeting SMEs To inform customers of in-house credit option, and use this facility to close sales more quickly To ensure monthly targets are met for leads generated (site surveys), orders booked, sales...

  • Helpdesk Executive

    3 days ago

    Bengaluru, Karnataka, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Tech Ops Manager

    7 days ago

    Bengaluru, Karnataka, India Izee Manpower Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Tech Ops Manager Ops Manager on paper, diversity candidate ,international voice process Immediate Joiner Experience - 8+ years Location -Bangalore Rotational shift Contact -Ruhi -

  • Facility Helpdesk Executive

    3 days ago

    Bengaluru, Karnataka, India Compass Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey Responsibilities:Helpdesk OperationsManage the facilities helpdesk via phone, email, ticketing system, or walk-ins.Log all service requests/complaints related to maintenance, housekeeping, pantry, HVAC, electrical, plumbing, stationery, etc.Assign tickets to the appropriate service teams or vendors.Ticket ManagementTrack open...

  • Manager/Senior Manager- IT Helpdesk(L7/L8)

    1 week ago

    Bengaluru, Karnataka, India Navi Full time ₹ 80,00,000 - ₹ 1,50,00,000 per year

    Team :: IT About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise,...

  • Helpdesk Associate

    3 days ago

    Bengaluru, Karnataka, India NTT DATA North America Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).Roles and...

  • Ops Engineer 5 to 8 Years

    1 week ago

    Bengaluru, Karnataka, India PhonePe Full time ₹ 10,00,000 - ₹ 2,50,00,000 per year

    About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million)...

  • Tcs Bengaluru Hiring For Helpdesk

    2 weeks ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Helpdesk AssociateExperience: 4 to 6 yearsJob Location: BengaluruJD : Kindly refer to the end of the postInterested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID )Please mention "#Helpdesk_Bengaluru" in your EMAIL SUBJECT LINEMandatory Requirements (How to generate your EPCN)EPCN number is mandatory...