Client Service Manager

Role & responsibilities

Position Overview:

• The Client Services team is central to mthrees business, aligning client delivery with our strategic objectives. This role is a proactive, hands-on, client-facing position focused on servicing and expanding our global financial accounts in India.
• As the Client Services Manager, you will build and manage relationships with local stakeholders, shape new opportunities, and drive account growth, not just by responding to demand, but by creating it. You will functionally report to the Global Account Head of your assigned accounts, with a dotted line local management reporting to the Head of India.
• The ideal candidate thrives in a matrix structure, collaborating with Global Account Managers to deliver top-tier talent, position mthree as a specialist talent partner, ensuring clear, seamless execution for our financial services clients. Success in this role requires increasing client engagement, expanding field presence, and moving beyond operational delivery into consultative, relationship-led growth.
• This is a hybrid role, requiring presence in the Pune/Bangalore office thrice a week, along with frequent client meetings across India.
• We are considering Pune/Bangalore based candidates only; applicants looking to relocate will not be eligible.
• The role offers a competitive base salary with excellent commissions.

Key Responsibilities:

• Develop and execute strategic account plans for assigned accounts with the Global Account Director.
• Own end-to-end account management for assigned clients in India, serving as the primary point of contact for stakeholders while driving opportunities for account expansion and revenue growth.
• Work with Global Account Leads to align local activities with global account plans, while building pipeline, setting goals, and driving follow-up on leads.
• Build and nurture long-term relationships with VMOs, technology leaders, and business stakeholders.
• Engage with clients to understand workforce needs, acting as a consultative partner by tailoring mthrees talent solutions and supporting reskilling or redeployment as requirements evolve.
• Proactively generate new business from within existing accounts by identifying and converting opportunities for additional services and by targeting new lines of business.
• Create and deliver impactful PowerPoint presentations for client pitches, reviews, and demos.
• Understand and map client organization structures, lines of business, and talent frameworks to propose scalable mthree solutions.
• Work with Talent Acquisition, Training, Operations, and HR teams to ensure timely delivery, smooth onboarding, and consistent service quality.
• Coordinate recruitment, talent management, and engagement activities with internal teams and on-site alumni.
• Monitor client and alumni performance, manage feedback, and resolve escalations.
• Prepare regular client reviews, workforce reports, and account health updates.
• Use Salesforce for pipeline management, account planning, and analytics to drive growth and improvements.
• Log all client and alumni meetings and interactions in Salesforce to ensure visibility and accountability.
• Report and present performance data to clients & management, ensuring a data-driven approach to managing accounts.

Preferred candidate profile

Essential Skills and Experience:

• Proven experience in account management, recruitment, or consultancy, ideally with exposure to employed resource or Statement of Work (SOW) models.
• Knowledge of the Hire-Train-Deploy (HTD) business model is highly desirable.
• Demonstrated track record of meeting and exceeding sales/revenue targets, with consistent YoY account growth.
• Strong ability to build and nurture long-term client relationships, particularly with high-value accounts.
• Expertise in account planning, performance management, and workforce delivery.
• Ability to manage multiple accounts and workforce requirements simultaneously while maintaining high service levels.
• Deep understanding of talent sourcing, development, and client-focused solutioning, working collaboratively with internal teams to exceed client expectations.

Communication and Interpersonal Skills:

• Exceptional communication skills for clear and effective account and talent management.
• Ability to maintain comprehensive and meaningful communication with clients and team members.
• Skilled at presenting complex information in a clear, simple way to diverse audiences

Technical and Analytical Skills:

• Proficiency with Microsoft Office Suite and strong interest in data-driven execution.
• Strong PowerPoint skills to create impactful client presentations, pitches, and demos.
• Experience with Salesforce (SFDC) or similar CRM tools to track performance, pipeline, and insights.
• Disciplined in data tracking and reporting to ensure accuracy, transparency, and accountability.
• Foundational knowledge of technical job roles is an advantage.

Personal Attributes:

• Client-oriented and adept at handling challenging conversations with patience and professionalism.
• Demonstrates integrity, respect, and credibility in all interactions.
• Highly motivated, driven to succeed, and willing to go above and beyond to achieve goals.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Resilient and composed in uncertain or ambiguous situations.
• Collaborative mindset, values team contributions, and promotes shared performance.
• Approachable, transparent, and trustworthy