Email Support Executive

2 weeks ago

Santacruz Mumbai Maharashtra, India scymes services pvt limited Full time

Key Responsibilities :

  • Respond to customer emails: Handle inbound customer queries and complaints received via email or digital mailbox.
  • Issue resolution: Identify, analyze, and resolve customer issues or escalate to appropriate teams as needed.
  • Information accuracy: Provide clear, accurate information about banking products, services, account details, policies, and procedures.
  • Document interactions: Maintain detailed logs of customer communications, actions taken, and resolutions in the CRM system.
  • Track service requests: Follow up with internal teams and customers to ensure timely closure of support tickets.
  • Email etiquette: Use professional and courteous language in all written correspondence to maintain bank reputation.
  • Customer escalation: Escalate complex or unresolved cases per escalation hierarchy.
  • Service quality: Meet established SLAs (Service Level Agreements) for email response and resolution

Excellent written communication skills in English (must).

Job Types: Full-time, Fresher

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

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