Business UAT Lead

JOB DESCRIPTION

Are you ready to elevate your career in the dynamic world of Card Marketing? Join our team to leverage your leadership skills and drive innovation in campaign validation, contributing to meaningful projects and career growth.

As a Business UAT Lead within Card Services, you will be responsible for leading a team of Card Marketing Campaign Validation Analysts. Your role involves analyzing credit card marketing campaign assets (online or offline), such as direct mail, online ads, emails, and microsites, to ensure both individual asset quality and overall campaign quality before they reach Chase Card customers. Your would collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams to deliver accurate, compliant, and functional marketing materials to customers and prospects. You will ensure streamlined processes for marketers, optimize resource efficiency, fulfill customer promises, and maintain regulatory compliance. Your leadership will drive excellence in campaign quality and execution efficiency

Job Responsibilities:

• Manage a team of Card Marketing Campaign Validation Analysts.
• Collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams.
• Deliver marketing materials that are accurate, compliant, and functional to customers and prospects.
• Ensure streamlined processes for marketers and optimize resource efficiency.
• Fulfill customer promises and maintain regulatory compliance.
• Drive excellence through the highest standards of quality and execution efficiency.
• Foster a mindset of quality-as-a-service by preventing errors and driving continuous improvements in validation processes.
• Develop talent with subject matter expertise in analyzing marketing creatives and legal disclosure language.
• Improve and strengthen end-to-end processes, creating efficiencies and standards for the team and partners.
• Demonstrate customer obsession by understanding and enhancing the customer experience.

Required Qualifications, Capabilities, and Skills:

• 8+ years of experience in driving campaign quality, including content, functionality, and fulfillment testing, campaign management marketing, advertising, media, and agency work
• 2+ years of leadership experience with strong collaboration, project management, and communication skills across multiple stakeholders.
• Experience in managing various campaign stages, including requirement collection, building, creative/content development, data extraction, and completion.
• Proven ability to operate in a process-oriented, fast-paced environment, adhering to risk/control, procedure, and process expectations.
• End-to-end ownership and management of marketing delivery workflow using various tools.
• Enthusiasm and willingness to learn are essential.
• Bachelor's or Master's Degree in marketing required.

Preferred Qualifications, Capabilities, and Skills:

• Manage end-to-end delivery of accurate, compliant, and functional marketing assets while adhering to organizational guidelines.
• Drive excellence through the highest standards of quality and execution efficiency.
• Develop talent with subject matter expertise in analyzing marketing creatives and legal disclosure language.
• Improve and strengthen end-to-end processes, creating efficiencies and standards for the team and partners.
• Be results-oriented with strong attention to detail and problem-solving skills.
• Preferably from Financial Services.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.