Manager – Administration

2 weeks ago

Delhi, Delhi, India Ratna Sagar P Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Ratna Sagar, a leader in educational publishing, is seeking a seasoned professional to join as
Manager – Administration
. This role is central to ensuring operational efficiency across order fulfilment, returns management, and post-sales support, while driving coordination between sales, logistics, and finance.

Key Responsibilities:

Order Fulfilment & Processing

  • Oversee the complete sales order process for schools, distributors, retailers, and institutional clients.
  • Ensure timely dispatch and delivery of book orders across regions.
  • Coordinate with warehousing, logistics, and sales teams to streamline dispatches and resolve order-related issues.

Returns Management

  • Develop and implement a clear, time-bound returns policy in alignment with sales and finance.
  • Supervise the verification, approval, and reconciliation of returned stock from schools and distributors.
  • Minimise losses by tracking return patterns and addressing root causes (e.g., over-ordering, delayed syllabus updates).

Sampling & Complimentary Copies

  • Manage the dispatch of complimentary/sample copies to schools, educators, or sales teams as per defined policies.
  • Maintain accurate records of all sample dispatches and approvals.
  • Track utilisation and impact of samples to support sales planning.

Team & Process Leadership

  • Lead and manage a team responsible for post-sales operations across zones/regions.
  • Define and improve SOPs for all operational processes (returns, order booking, discount handling, etc.).
  • Monitor SLAs, TATs, and ensure consistent operational service levels.

Stakeholder Coordination

  • Work closely with the sales, product, accounts, and warehouse teams for issue resolution and timely communication.
  • Support the finance team in reconciliations related to returns, discounts, credit notes, etc.

Technology & Reporting

  • Leverage ERP/CRM systems to manage order lifecycle, stock movement, and approvals.
  • Create periodic MIS reports for leadership covering order trends, return percentage, sampling costs, and discount analysis.
  • Identify automation or digital tracking opportunities to reduce manual errors.

Key Requirements:

  • Graduate/Postgraduate with 8–12 years of experience in Sales Operations, preferably in
    publishing, books distribution, or the education industry
    .
  • Strong understanding of order lifecycle, returns policies, and post-sales service in publishing.
  • Proven experience in managing cross-functional teams and field operations.
  • Excellent organisational and coordination skills.
  • Comfortable working with ERP, Excel, and reporting tools.

Preferred Qualities:

  • Familiarity with academic publishing cycles, school ordering patterns, and book fair/school adoption processes.
  • High integrity and attention to detail in documentation and approvals.
  • Ability to thrive in a seasonal, deadline-driven environment.

Why Join Us

This is an opportunity to contribute to one of India's most respected publishing houses, ensuring operational excellence that supports learning across the country.

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