Customer Success Executive

Job Description: Customer Success Executive

Job Overview :

We are seeking a highly motivated and experienced Customer Success Executive to join our dynamic team. This role is ideal for passionate individuals who are driven by a shared vision of growth and success in the real estate sector, rather than focusing solely on salary increments or prestigious company affiliations. The position involves handling inbound and outbound calls on fresh leads, converting prospects into site visits, and following up to facilitate deal closures. We prioritize candidates with proven experience in real estate lead generation companies or CRM software, who are committed to long-term collaboration and excellence. Preference is given to candidates from outside Uttar Pradesh to bring diverse perspectives and fresh energy to our team.

Key Responsibilities

• Lead Generation and Initial Engagement: Make outbound calls to fresh leads, introduce our real estate projects, and build initial rapport to gauge interest, leveraging experience in lead generation strategies.
• Conversion to Site Visits: Effectively pitch property features, benefits, and investment potential to convert calls into scheduled site visits, ensuring high conversion rates through persuasive communication and objection handling.
• Follow-Up and Closure Support: Conduct timely follow-ups with prospects post-visit, address queries, provide additional information, and collaborate with the sales closer team to drive deals to successful completion.
• Customer Success Management: Maintain ongoing relationships with clients to ensure satisfaction, upsell opportunities, and generate referrals for sustained business growth.
• CRM Management: Utilize CRM software to track leads, update customer interactions, and manage follow-up schedules, ensuring accurate data entry and reporting.
• Performance Tracking: Monitor and report on key metrics such as call volume, conversion rates, and follow-up success to optimize strategies and achieve targets.
• Team Collaboration: Work closely with the sales, marketing, and operations teams to align on vision and goals, contributing ideas for process improvements.
• Strong communication skills, both verbal and written, with the ability to engage and persuade diverse audiences over the phone.
• Proficiency in CRM tools, lead management software, and basic MS Office applications.
• High energy, resilience, and a results-oriented mindset to handle rejection and meet daily/weekly targets.
• Preferred Candidate Profile Passion-Driven Individuals: We seek candidates who are fully passionate about real estate and customer success, eager to contribute to our company's vision of innovative property solutions. Those motivated by teamwork, growth opportunities, and impact over immediate salary hikes or previous company prestige will thrive here.
• Geographic Preference: Strong preference for candidates from outside Uttar Pradesh to foster a diverse team with varied experiences and perspectives. Residents of Uttar Pradesh need not apply, as we aim to prioritize external talent for this role.
• Other Attributes: Self-starters who are ready to commit long-term, adaptable to a fast-paced environment, and willing to go the extra mile without expecting constant incentives.
• What We Offer a collaborative work environment focused on shared vision and professional development.
• Competitive base salary with performance-based incentives tied to conversions and closures.
• Opportunities for career advancement in a growing real estate firm.
• Flexible working hours with remote options for telesales activities.

If you are an experienced professional with expertise in real estate lead generation or CRM software, passionate about real estate, and ready to align with our vision for collective success, apply now Please submit your resume highlighting relevant experience and a brief note on why you are driven by passion over perks.