Receptionist cum telecaller

7 days ago

Kalikapur Kolkata West Bengal, India ELYON ELEVATOR PRIVATE LIMITED Full time

Job Objective:

To serve as the first point of contact for clients, visitors, and callers; manage front-desk operations efficiently; and ensure timely communication with customers regarding elevator service requests, maintenance schedules, and inquiries.

Key Responsibilities: Receptionist Duties

  • Front Desk Management:
  • Greet visitors, clients, and vendors courteously and direct them to the appropriate departments or personnel.
  • Maintain a visitor logbook and issue visitor passes as required.
  • Manage the front office cleanliness and presentation.
  • Communication Handling:
  • Answer, screen, and forward incoming calls efficiently.
  • Handle emails and messages, ensuring proper communication flow within the company.
  • Coordinate between customers and service engineers for appointment scheduling.
  • Administrative Support:
  • Maintain records of courier dispatch and inward documents.
  • Support HR and Admin in maintaining attendance and daily staff movement registers.
  • Assist in preparing quotations, invoices, and reports when required.
  • Office Coordination:
  • Monitor and order office supplies.
  • Maintain coordination with maintenance, service, and project teams for smooth operations.

Telecaller Duties

  • Customer Interaction:
  • Make outbound calls to existing and potential customers regarding elevator service renewals, AMC contracts, and new installation inquiries.
  • Handle inbound calls related to elevator breakdowns, maintenance schedules, and complaints.
  • Log all customer interactions in the service register or CRM system.
  • Follow-up & Feedback:
  • Follow up with customers for pending payments, AMC renewals, and service feedback.
  • Update daily call logs and follow-up reports.
  • Share customer concerns with the service team for resolution and ensure closure.
  • Sales Support:
  • Generate leads for new elevator installations and modernization projects.
  • Support the sales team by scheduling meetings or demos with clients.
  • Maintain a database of potential customers and builders/contractors.
  • Reporting:
  • Prepare and submit daily/weekly calling reports to the management.
  • Track service requests and coordinate with field engineers for status updates.

Key Skills Required:

  • Excellent communication skills (English, Hindi, Bengali preferred)
  • Pleasing personality and confident telephone etiquette
  • Basic computer knowledge (MS Office, Excel, Email, CRM tools)
  • Multitasking and time management abilities
  • Customer service orientation

Qualification & Experience:

  • Minimum Qualification: Graduate / Diploma (Any Stream)
  • Experience: 2–3 years in Reception, Tele calling, or Customer Support (preferably in Elevator / Service industry)

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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