ServiceNow Architecture

6 days ago

Bengaluru Gurugram Kolkata, India Cloudxtreme Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Locations:

Hyderabad, Bengaluru, Chennai, Pune, Mumbai, Gurugram, Kolkata

Work Experience (years):

11+ years (with at least 6 years in ServiceNow architecture & development)

Educational Qualification:

Bachelors degree in Computer Science, IT, or related field

Job Description:

Role & Responsibilities:

  • Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules based on business needs.
  • Lead and mentor ServiceNow developers and administrators; review code and solution designs.
  • Collaborate with business and IT stakeholders to gather requirements and translate them into scalable solutions.
  • Define and enforce ServiceNow platform standards, best practices, and governance frameworks.
  • Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
  • Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
  • Plan and manage ServiceNow upgrades, performance tuning, and platform optimization.
  • Create and maintain architecture diagrams, technical documentation, and solution design documents.
  • Ensure solutions adhere to security, compliance, and data privacy requirements.

Preferred Candidate Profile:

  • 11+ years of IT experience with at least 6 years in ServiceNow architecture and development.
  • Deep expertise in multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM).
  • Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal.
  • Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools.
  • Experience with platform upgrades, migrations, and performance tuning.
  • Excellent communication, stakeholder management, and leadership skills.
  • Certifications Required: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS).
  • Certifications Preferred: Certified Application Developer (CAD), Certified Technical Architect (CTA).

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